The Guidelines say...
The auto text used for a NORD call is
NORD1
MOOS
Move out of State
Our CEO
Tricia Griffith
Used to access and update PBV Records
PBV Portal
the amount of time permitted per day in aux 2
10 minutes
The auto text used when processing unauthorized broker activity on an active policy
UBMS
LMS
Learning Management System
Progressive's core values are Integrity, Profit, Excellence, Objectives and _____________.
the Golden Rule
Used to look up direct quotes to determine if they are expired or over 60 days old
DQT
True or False- Partial absences count against your MSC.
True
Step 1 in PV Follow-Up Review GL asks this.
Is the work item due to POGA needed as a result of FLV?
UMCL
Unmatched Clue
Progressive field is located here
Cleveland, OH
used during PBVs to access prior policies
UW Search Tool
True or False- We can include medical info when documenting notes.
False
When asking for proof of occupation, we will accept the following as proof:
W-2, Pay stub, 1040, 1099 and _______.
1095
FAR
Future Activity Request
Progressive was founded in the year
1937
used to verify POP changes for agency quotes
FAO
if your shift starts at 10am, you should be logged into Finesse no later than ___.
10:07
A rush request should be submitted when
- Customer cannot wait 2 business days.
- Customer's policy will cancel in 3 days.
- Progressive error was made.
AND ____________________.
Platinum or Platinum Reserve agent is calling on a policy & is requesting the call be escalated.
PACMAN
System of viewing specific information associated with a policy, most commonly a driver’s license
These 2 men founded Progressive Mutual Insurance Co.
Joseph Lewis and Jack Green
used to verify POP changes and PIF amounts for Direct Quotes
Compass
All hands on deck is called. You're working a PBV that will take you 2 minutes to complete. Do you pend the item or not?
Do not pend (only pend if it takes more than 2-3 minutes to complete)