Automobile
This is what we document after asking "Who are all the drivers in the household?"
What is ALL UNLISTED Drivers in household:
Name of unlisted driver
Relation to the insured
Reason why driver was not added to policy
This ownership question must be validated when binding a new policy/adding new loc.
Will there be any additional Insureds?
(If yes, update as required.)
This is the first step we must complete before accessing an account
What is Authentication?
This must occur when a client requests paperless but then advises they do not want a MyInsurance account
What is tell the customer they cannot opt-in for paperless without registering to MyInsurance. Change preference back to Mail?
This is to be offered if it has been 12 months since the last conversation
What is Policy Review?
In this process we confirm the usage on the vehicle, by stating the following:
Is this correct?
What is Substituting a vehicle? and/or Reinstatement of Coverage
This coverage must be explained and client must have the understanding it is optional:
It protects your home and belongings if you have water entering or seeping through your doors, windows, walls, and/or the roof.
What is Above Ground Water?
This must be read when client wants to authorize an individual to handle inquiries and transactions on your insurance policy, including issuing or canceling policies.
What is Gen Auth Disclosure?
This is how Often Paperless Should be offered
What is 12 months from last documented decline in Communication Preferences Tab?
This must be confirmed even when Client declines Residential policy review
What is status of basement? Finished or Unfinished?
(If Unfinished-read black bold)
This is what we do when a client declines a system recommended coverage
What is providing explanation of declined coverage and confirming decline?
This disclosure must be played when Airbnb is disclosed.
What is TDI Short Term Rental Disclosure: (509#) ?
This Disclosure must be played when a Primary Account Holder wants to benefit from their Spouse/Common-law Partners Group rate.
What is Second Account Holder Statement?
This person must be a named insured on the policy to be eligible for paperless
What is Primary account holder?
This must be included in determining the value of a recreational vehicle
What is the Purchase Price or Actual Cash Value (ACV) including taxes and accessories?
This is the last thing we ask after offering and/or explaining coverages
What is Ask the customer if they have any questions about the coverages?
When eligible, this coverage is:
-Mandatory
-Explained to the client
-Advise client that other limits and deductibles are available and
-Ensure the final selection meets the needs of the client and is accepted.
What is Extended Water Damage (EWD) for Homeowners?
A 3rd Party joins the call, or a voice in the background, This must be read.
What is the Outbound Disclosure?
This must be selected when issuing a new policy and client does not want paperless
What is the Mail Radio Button?
In order to benefit from a discount for a Employer, Alumni or professional group, this step must be completed prior to binding
What is Verify Membership Eligibility?
This coverage must always be explained regardless of system recommendation and/or if Client states they want it prior to it being explained.
What is Grand Touring Solution (GTS)?
When eligible, this coverage is:
-Optional
-Explained to the client
-Advise client that other limits and deductibles are available and
-Ensure the final selection meets the needs of the client and is accepted.
What is Extended Water Damage (EWD) for Condo/Tenant?
This Statement must be played when an existing client wants to quote a new line
What is Consent (503)?
This Step must be completed prior to registering the client to MyInsurance
What is reading MyInsurance consent Statement?
This must be filled out when client wants to opt out of marketing/solicitation
What is the DNS and DNE Form?