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GENERAL
GENERAL
GENERAL
TERMINOLOGY
TERMINOLOGY
100

If a caller requests information on who is assigned to an exposure, provide the following information

APD Adjuster Contact Information

100

Explain First Party Contact Not Complete, Caller Returning Phone Call

This is when the insured calls in to complete the incident/accident details.

100

TRUE/FALSE

There can only be one adjuster handling all parts of a claim.

False

100

ABI

Auto Bodily Injury

100

SIU

Special Investigation Unit

200

Steps to Appraisal Cancelation Requests

If a customer needs to cancel a scheduled appraisal, they will need to cancel the service in CMX related correct vehicle and note the claim (in CMX) as to why the cancelation was requested

200

The number of days a CSR can set up for a rental?

All reservations should be set up for 5 days to start

200

Name 3 information details that you can provide when Non-APD Adjuster Contact Information is requested.

  • Adjuster First/Last Name 

  • Email Address 

  • Phone Number 

200

RR

Rental Reimbursement

200

OS

Open Shop

300

Another term for quotation: and where to find it should a customer request it?

Copy of Estimates (Access DocNav)

300

Give another definition for New Method of Inspections

First Party Initial Appraisal Assignment

300

This is when a legal representative calls in to find out more info about the claim.

Attorney- Claim Inquiry

300

EC

Express Claim

300

IA  

Independent Appraiser

400

Where you locate a payment status.

Go to CMX - Financials - Checks

400

Define Indemnity

This is when the insurance company puts the insured back at their financial standing before the loss occurred

400

Under which topic can the following be discussed

  • Collision - Deductible  

  • Comprehensive - Deductible 

  • Rental - Daily Limits & Total Rental Limit per claim

Basic APD Coverage Questions

400

POI

Point Of Impact

400

OVD

Other Vehicle Driver

500

The monthly amount an insured has to pay as per agreement of the policy.

Premium

500

Where do we find the Adjuster Unit Manager Info?

Teams, Parties involved (not sure if I left one out)

500

This is where you inform the users of all actions that have been taken on a call.

Notes/ Note Documentation

500

PIP

Personal Injury Protection

500

FNOL

First Notice Of Loss