Programs and Services
What is the 3 prong approach
direct service; training & technical assistance; advocacy
Name 2 items to consider when building rapport
be prepared; listen; check your bias; disclose with caution; be aware of you limitation; use empathy
space, recalibration; perspective; predictability; attribution; recipocity; support; choice
What is the purpose of the wellness policy?
To address and respond in a timely manner to client’s emotional and physical safety.
What is the support line number
518-432-4341
What are the 4 areas for the assessment process?
Motivation, Strength, Barriers, Resources they have
Define trauma informed care
Framework that seeks to understand the impact of trauma and actively resists re-traumatization
If a client has NOT accessed resources in 9 months, what are the next steps?
What is the difference between group counseling and support group
Support groups are peer led and group counseling is a clinical/therapeutic intervention
Support System; Income; Housing; Physical, Mental, Substance Use; TGNC NB Assessment; Survivor Assessment; Transportation
What does P.O.C.S stand for?
Problem, Options, Consequences, Solutions
What is the criteria for a wellness check?
Harm to self or others
Community member expressing concern about another community member
Missed appointments or groups
What does health literacy include?
physical health education; mental health education; sexual health literacy; linkages and referrals; food pantry; LGBT POC specific education
What are the principles of self disclosure
Why am I telling?; Keep it short & brief; Use "I" statements; Consider their values; What is the impact
What are the 7 counties IOOV serves?
Albany, Rensselaer, Schenectady, Saratoga, Columbia, Greene, Montgomery-Fulton
What are the 5 areas of the suicide assessment guide?
Identify risk factors; identify protective factors; conduct suicide inquiry; determine risk level; & determinine intervention
How does IOOV provide advocacy?
local, state, and national level by participating on task forces/coalitions; meeting with legislators; working and leading policy change and development
Name the 4 types of support line calls
life threatening; ventilation; info & referral; technical assistance
What are the different types of trauma?
traumatic stress, complex trauma, re-traumatization, secondary or vicarious truama; historical truama
Who does front desk contact if someone is in need of an intake?
Based on availability and list provided