Shared Drive
How do you locate your Shared Drive
Share your Screen
What does FCQ mean?
Functional Compatibility Questionaire
What does PUHU mean?
Pick Up Hang Up
When you can't fond something and you get stuck, where should you look?
Shared Drive
What's the phone number you should use if you are unable to come into work?
612-238-7337
How do you find your scripts?
Share your screen
Does Premier Disability Services send out FCQ's for jail time?
Yes!
What does NIS/NAC mean?
Not in service
No longer accepting calls
What's the program that you use to make your daily calls?
Communicator
Explain the 2-2-2 rule
2 call attempts
2 occurrences of the same
Locate important numbers to know
Share your screen
What are the work requirements for SSDI?
The claimant has to work 5 out of the last 10 years
When the lead is outside the timezone guidelines, what is the call outcome you select?
Cancel/ Skip
What is our email system?
GMAIL
If you need a FCQ resent, what is the email address you will send the request to?
Evaluations SCS Premier
Does Premier Disability Services send an FCQ for addiction?
Yes!
What are the 2 ways to see if a claimant is a duplicate?
Phone number and email
What is the main call system Premier Disability Services use?
Legal Dynamics AKA Captorra AKA LD
What time can you start calling claimants?
8AM THEIR time zone
Where should you look if you get stuck/need help before asking a supervisor
Shared Drive
What are the 4 things you need to include in the NOTES if your claimant's disqualified status is:
Internal Review
OR
Insufficiently Disabled
Diagnosis
Prescriptions
Highest level of education
Last job title
Sylvia Thou
7119
Should you use your company computer for personal use?
NO! You signed a contract saying that you would only use the issued laptop on company time.
How many times can you call a claimant in ONE day?
3 times in a day