Witches
We called and talked to someone about getting some of the land released from our loan. They told us to go on the website and complete the request form. We can't seem to locate where that form is on the website. Could someone please contact us with this?
564+961+524 (for the call back requested)
Good Morning, Attached is my Veteran Property Tax Exemption. Thank you.
693+625
I would like to include HOI to my escrow account.
(Loan is currently escrowed for taxes)
728+959
On Friday 10/13/2023, I was assured by Loss Draft that a check was mailed "next day" delivery. It was not received, Please verify tracking #, and email, or call me with expected information. I appreciate your help in this matter.
225+625
HAF Approval 10/4.
924+958
I'm trying to download my statements and it doesn't seem to be working. Is there a way you can email me my latest statements? (re: Billing Statements)
CIT 591
Customer submitted missing items for LMT
review. please advise if anything else is
needed to move review forward. (No LM Alert Present in Sagent)
583+958
I received a tax bill requesting a payment. (Tax Bill is current tax bill and matches the amount in Sagent)
463
Hello, My property has been reassessed for a lower value by the assessor. Please let me know how this will impact my escrow account. Thank you.
569+625
Thanks for the help
No CIT should have been opened.
So, are you saying you are sending the check back to us and we have to endorse it and return it to you? My wife just spoke with someone on the phone this week who never mentioned any of that.
252+626
If my wife and I decide to divorce and she signs a quitclaim can we do a loan assumption and keep all payments and interest the same?
687+463 (docs uploaded to EDMS)
Hello, I'm writing you to please remove my escrow from my account. I already sent a message and it was denied. I paid the money I needed to pay to get my escrow out of the negative,
CIT 727+ 463
Hello, I have been approved for 100 percent disability. My tax collector has given me a letter to send to Freedom Mortgage company. The 100 percent is as of June 2023 and I am sending the letter to you all. Thank you.
693+625
The recent 759.46 payment I made was meant to cover the late fees on our account. Please apply it accordingly. Thank you. (The 759.46 was applied to UPB)
585+956
I paid my escrow shortage in September however my new payment amount does not reflect that payment. (The loan reflects shortage funds applied to SRA in Dis His)
585+956
Good afternoon, Based on today's phone call, please remove Anna Kelley as a third party person on my account as soon as possible. Additionally, I am requesting a call back from the Loan Assumption team
open CIT 594+280+463
Attached is my 2nd paystub for my loan modification request. please advise if anything else is needed. (Loss mit Alert present in Sagent)
630+958
Good Morning, Can you please run a new escrow analysis? The one that was run back in May reflects our town tax bill as $3,286.20 instead of the actual $2,697.71. Our bill has been this amount for the past few years.
566+959
I am requesting that mortgage insurance be removed from the loan. Additionally, I would like to see what could be done to reduce the amount escrowed each month.
(Loan is FHA/Taxes and Insurance not currently escrowed)
676+700
Is it possible to switch my bi-weekly payments to Friday instead of Thursday without having to make an extra payment? I tried modifying my recurring payment to draft on Friday and no matter what date I picked, it said I'll be late if I make the change and need to pay an extra payment.
CIT 122 (plus an ACH response template should also be sent) AC Marked complete.
Special Tax Assessments Tax Bill
What screen do you check to see if tax bill matches amounts?
What CIT's do you open if they do not match Sagent?
Tax Item
CIT 569+625
Good morning. Did you receive my message on the 4th concerning waiving the escrow account? Thanks. (727+463 previously opened, CIT 727 is the only thing remaining open today)
Open and close CIT 727+ open new CIT 463
Place global notes regarding duplicate recvd.
Has my stand alone partial claim been completed and approved? What are my next steps. I was told to not make a payment until the balance shows zero and I receive some documentation in the mail. I have yet to see either. (Loss Mit Alert Present)
630+958
Hello, can you please clarify why I am being charged $123.60 for the escrow payment (taxes and/or insurance) when I am paying the taxes and insurance on my own for this property? Question #2, why did my payment go up these past few months?
568+959