Intake Specifics
The number of Intake Call Queues
What is Eight
Acronym that stands for MFS' values
What is FAMILY
Sent to the client via text at the end of an Intake
What is the Satisfaction Survey
The CEO of MFS
Who is Ric Estrada
Chicago's nickname
What is The Windy City
The number of years the Intake and Referral program has been active
What is 4
Full name of the new BH model at SW launching in 2026
What is Certified Community Behavioral Health Clinic
Every client should leave an Intake with one of these
What is a Referral
The number of years Jillayne has worked at MFS
What is 5
The famous fountain near the lake
What is Buckingham Fountain
Intake line that receives the most calls
What is LAS
The year Metropolitan Family Services was founded
What is 1857
1 of the 3 Safety Assurance Questions
What is Mental Health Emergency/DV Emergency/Medical Emergency
Name of the meeting that all MFS employees are invited to attend quarterly
What is the Town Hall
The name of one program that helps clients find a job
What is Bridge to Construction, EP & P, JTED, WIOA
The 3 values listed in the Intake & Referral program's mission statement
What is Welcoming, Helpful, Responsive
The historical event that MFS provided relief for in 1871
What is The Chicago Fire
Name of the toolkit that is focused around shadowing intake specialists and improving intake quality
What is the Support & Growth Toolkit
The number of years Teresa Nihill has worked at MFS
What is 40
The name of 2 of the 4 "E's"
What is Education, Empowerment, Emotional Wellness, Economic Stability
The number of Intake Specialists currently working in the Intake and Referral Program
What is 24
The year that the agency changed its name to Metropolitan Family Services (previously United Charities)
What is 1995
The names of 8 of the Self-Sufficiency categories
What is: Safety, Food Security, Housing Security, Mental Health, Life Skills, Healthcare, Transportation, Employment, Income, Adult Education, Childcare, Parenting, Children's Education, Family Relationships, Community Relationships, Substance Use, Legal (Criminal), Legal (Civil), Disability
The names of 3 of the 8 Executive Directors at MFS
Who is: Peggy, Carrie, Vanessa, Pam, Miguel, Jason, Bryan, Roxanne
The names of Centers that are currently open for BH (general status)
What are Skokie, SE, Calumet