AIDET
Patient call to cancel appointment because the family dog died. What should you say?
Sorry to hear that
Sorry about your loss
Patient call stated, "I need an appointment before my surgery" What questions should you ask?
When is the surgery
Where is the surgery
Who is doing the surgery
What kind of surgery
Name the five digits password for the Cisco desk phone
12345
What are the names of the five behavior communications
Acknowledge
Introduce
Duration
Empathy
Thank you
On the Pulse Page, what is the name of the tab to access the Contact Center Login
Application Links
What is given to place patient on hold. Is it the:
Hold button
Mute button
Duration
Duration