Its in the Script
Tech
FAQ
Brand Info
Policies
100
What are our current office hours in Pacific Time?
What is 5:30 AM- 5:00 PM PM ET
100
Having issues with any program what should you do?
Log off and restart any programs you are using.
100
Who do we use to pull our credit reports?
Who is Transunion
100
What is the difference between Union First Funding and Crestridge Funding?
Nothing. They are two different loan companies.
100
What is our company's policy on dealing with rude guests?
"Per company policy, I am unable to share more personal information for security purposes. If you continue to insist, I will be forced to end the call." If they continue end the call add a note in the file & seek management
200
What is the alternative question for income?
What did you file as your income on your taxes last year?
200
What program do we use to test the internet?
What is a Speed Test
200
What does HELOC stand for?
What is Home Equity Line of Credit
200
What is the address of Union First Funding?
919 E Main Street Suite 1000 Richmond, Virginia 23219
200
Your lunch must be taken by which hour of your workday?
What is the 5th hour.
300
How long does it take for the underwriting team to get back to the client?
What is 1- 2 business days
300
What should you do if your havings a new issue in any program
What is take a screenshot and send it to chat.
300
How did our company get our client's information?
We get our information from the credit bureaus directly. But we have some basic information but we do not have all of it.
300
What break is paid for by the company?
What are two 15 minute breaks.
400
Will a soft pull hurt my credit?
No, its looks at payment history and the balances on the cards.
400
What are these missing buttons?
What are Sound Effects, Output and Input
400
How do we show income without a W2 or 1099?
What are bank statements?
400
What two companies have A+ ratings on the BBB website?
New Fidelity and Centennial funding
400
PTO is
What is Paid Time Off. It is use it or lose it for one calendar year.
500
What should you do if you don’t get the SSN right away?
Stay silent. You always want to try for the full SSN. If not the 4 will be fair.
500
Where is the sound icon on your desktop?
What is the Top right-hand corner.
500
What is the phone number for Century Law?
(800) 381-1806
500
Who is accredited with the BBB?
None of them.
500
What is a floating holiday?
What is an extra holiday that you can use it as you see it. Again it is use it or lose it.