Portal
What is the first thing you do when you are assigned an intake on portal?
Add self as Primary CM on Case Status
where can we find contact information for COO and SP?
view/edit tab
How long do we have to interview the UC?
24 hrs from arriving in shelter.
How many phone calls do we give?
2
What do we upload?
Legal resource guide and phone calls
What 3 tabs do you open on Portal?
Intake assessment, UAC Assessment, and ISP.
2 phone calls, 10 minutes each.
What services do we provide during intake?
interview questions, signatures, handbook, and phone calls.
Bonus: Explaining the reunification process to youth.
Where can we obtain contact numbers?
Portal: intake tab
ETO: view/edit tab
* UC can provide number as well
What do we label the legal resource guide and where?
A#123123123_Legal_Resource_Guide
in Portal Upload documents
label: DHS/Legal documents
How many days do we have to finish the intake assessment tab?
24 hours from when the UC entered shelter.
How many signatures do we need?
5 signatures
Explain how to verify phone calls before or during interview?
Verify name, age/DOB, relation, and how SP and COO know each other.
How do we verify a phone call?
Before or during intake.
Verify name, age/DOB, relation, how SP and COO know each other. Additional questions may be asked if concerns.
Where do we upload the phone call log?
.PHONE LOGS under CM drive
in assigned CM folder
How many days do we have to finish the UAC assessment?
five days.
Which tabs do we complete?
Allergies, CM intake, PSP, department touchpoint and two phone call tabs.
What do we need to bring to an interview?
laptop, interview sheet, radio, blue slip, pen, phone, blue book, legal resource guide and phone log.
What do we do if no successful phone calls?
Notify the assigned CM that they need to update and verify phone calls.
How should we label the phone logs as?
Approved phone call log for UC name A#123123123
How many people do the intake of a UAC on portal?
two: CM and CL.
Explain what each signature is for?
48 hrs in care, handbook, zero tolerance, grievance and PSP services provided.
Explain the interview process in summary with UC.
Answers vary, but should go over services provided, how to file grievance, legal information, phone calls, signatures and noting any age concerns (if applicable).
Explain the phone call process.
Answers will vary.
Explain the upload process in detail.
Answers will vary