Intake Call
Correct greeting
What is "Good morning, thank you for calling PJI Law. This is ______ on a recorded line. How may I help you?"
Deeds
What is "The PNC's name, the name of any other parties involved, the property of the address in question."
Administrator
What is "Someone who has been appointed by the court to manage the estate of someone who has passed without making a will."
EP
What is Jenn, Rebecca, or Connor?
Ensuring that the PNC is available
What is "In a moment, I will ask you to please share in more detail the reason why you are calling us, and I might ask some questions to fill in any gaps. Before we go into that, I would just like to make sure, do you have about five to ten minutes for this call?"
Lemon Law
What is:
Confirm that the car was purchased/leased new in the previous 18 months (whether by PNC or the previous owner).
Is it leased, financed, or owned outright?
Confirm that the car was purchased/leased in Virginia. If not, confirm that the car is registered in Virginia.
What’s the problem with the car?
How many times has it been taken for repairs of that same problem?
Is the vehicle used for personal or commercial use?"
Lead
What is "A potential sales contact, individual, or business that expresses an interest in our legal services. Whether we can or cannot assist is undetermined."
Personal Injury
Andy
Information
What is name, email address, phone number, referral source, mailing address.
POA
What is "confirming that the principal of the POA has the mental capacity to understand what they are signing"
Lien
What is "The right to keep possession of something owned by someone who owes a debt, until the debt has been settled."
Guardianship
What is Elias and Austin
The best way to confirm information
What is the phonetic alphabet?
Personal Injury
What is " The PNC’s injury required surgery (whether or not that surgery has already occurred), or the case is otherwise reasonably valued at $100,000 or above."
Pro se
What is "Means “for oneself, and in legal terms, it means a person representing themself in court when either filing an action or responding to an action without the assistance of an attorney."
Lemon Law
Kevin
Notice
What is " As you can imagine, there are many people trying to secure appointments with us, so if you find that you won’t be able to make it, we do ask that you call us to reschedule with at least 48 hours' notice within your appointment. Will that be ok?"
Defamation
What is "statements that are inherently harmful, such as false accusations of criminal activity, moral turpitude, or professional incompetence."
Tort
What is "A civil wrong or act, other than a breach of contract, that causes harm or injury to a consumer, leading to legal liability. A tort may involve claims such as negligence, fraud, product defects, or false advertising."
Litigation Attorneys
What is Billy, Lukios, and Bret?