Staffing & Roles
Each Intercept team consists of one Supervisor and how many Specialists?
4 specialists
Intercept staff are available to families how many days a week?
7 days a week / 24 hours a day
Referrals to Intercept come from what source?
DCPP
If a caregiver is under the influence during a session, what should the specialist do before leaving?
Ensure the youth is safe and supervised by an appropriate adult
Who is responsible for reviewing and approving specialist documentation daily?
Intercept Supervisors
Who does an Intercept Specialist report directly to?
Intercept Team Supervisor
The on-call specialist is responsible for covering from 7 pm – 7 am on which days?
Monday–Thursday (7 pm–7 am), Friday 5 pm – Monday 8 am
Within how many hours must a Specialist contact the caregiver after receiving a referral?
Within 24 hours
After how many days of no contact is a letter sent to the family about pending program exit?
14 days
Specialists must correct documentation within how many hours of being notified of corrections?
24 Hours
About what percentage of their work week does the Program Lead dedicate to Intercept support?
25%
If a specialist needs to switch on-call weeks, whose permission must they obtain?
The Supervisor
Name one definite exclusionary criterion that prevents admission into Intercept.
Examples: Active gang involvement with violent behavior, untreated problem sexual behavior (13+), current homicidal ideations with intent and plan, current suicidal ideations with intent and plan, 2+ violent firearm incidents in past year
What is the maximum number of days without a session before a family exits the program?
21 days
What form must staff use to document all Red Flag and unusual incidents?
CCDOM Incident Reporting Form
The Licensed Program Expert does not report within the program structure but instead reports to what type of lead?
Supervisor or Team Lead (Brian, Laura, or LuAnn)
When a Supervisor is out unexpectedly, which types of cases should coverage prioritize first?
Red Flag cases, court hearings
How many potential exclusionary factors must be present before requiring extra review before admission?
2 or more
Leadership field visits must occur within how many days of a new admission?
Within 14 days
What online system is used to upload field visit forms?
Guidetree
What is the maximum number of Specialists a Supervisor directly oversees?
4 specialists
What is the required number of minimum sessions that a family intervention specialist would visit with a client per week?
3 sessions per week
Give two examples of protective factors that may support a youth’s admission into the program.
Examples: High parenting skill, positive family supports, positive peer influence, good school connection, healthy spiritual identity, community resource use
List two high-risk situations that would trigger a Red Flag case status.
Examples: Suicide attempt, homicide attempt, police involvement, use of weapons, runaway, serious medical emergency
Which three types of documentation must supervisors review as part of quality assurance?
Session notes, contact notes, treatment plans (also psychosocials, pre-admission assessments, exit summaries)