Effective Conflict Resolution
The process of exchanging informations so that both parties understand each other clearly.
What is effective communication?
Societies high in uncertainty avoidance prefer life to be predictable and structured to reduce this feeling?
What is anxiety?
How does Intercultural Conflicts manifest?
Intercultural Conflicts manifest in various forms, shaped by the parties' unique cultural values, norms, and expectations
What is a key difference between sequential and synchronic cultures when resolving conflicts?
Sequential cultures handle conflicts step-by-step following a set order, while synchronic cultures treat time as flexible and may resolve conflicts more fluidly.
Being aware of and respecting others cultural backgrounds when communicating is called this?
Cultural sensitivity
This conflict occurs when people disagree due to differences in beliefs, values or cultural background
What is interpersonal conflict?
In Hofstede's model, uncertainty avoidance is one of six dimensions that help explain differences in this?
What is culture?
Which are the types of Intercultural Conflicts?
Value-Based, communication-Style, role-expectancy, task, and relationship.
According to Trompenaars, which type of culture values the past, the present, or the future differently?
Sequential vs. synchronous time orientation.
In cross-cultural communication, it's important to consider these, which can include personal space, eye contact, and gestures
Nonverbal cues
It is where leaders focus on solving the problem collaboratively rather than assigning blame.
What is collaborative approach?
In high uncertainty avoidance cultures, innovation can be slower because people avoid this type of activity.
What is risk-taking?
Conflict rooted to beliefs in their cultural background
Value-Based Conflict
What is a key difference between sequential and synchronic cultures when resolving conflicts?
Sequential cultures handle conflicts step-by-step following a set order, while synchronic cultures treat time as flexible and may resolve conflicts more fluidly.
When someone adapts their communication style to fit the cultural norms of listener, this are practicing this?
Cultural adaption
. Avoiding assumptions because good communication helps reduce misunderstanding in the future
. Speak respectfully
What can we do to prevent future conflicts?
A researcher notes that countries with high uncertainty avoidance may have strict workplace hierarchies because people want to reduce this type of social risk.
What is uncertainty?
What conflict type is more like to be more personal and emotional
Relationship Conflicts
How do people in one-at-a-time cultures typically view and manage time?
In these cultures, time is considered orderly and a schedule is followed; usually, it's preferable to finish one task before starting another.
Beyond language, culturally sensitive communication also involves adjusting these to align with cultural norms, including dress, tone and meeting etiquette.
Behavioural Cues
Stay calm and listen to the other person.
What is the first step in resolving conflict?
A culture scores extremely low on uncertainty avoidance. This implies they are likely to have fewer rules, accept mistakes, and embrace these as opportunities.
What are risks or experiments?
What cause misunderstandings in intercultural interactions?
Differences in communication styles
What would a person from a step-by-step culture (like Germany) and a person from a multitasking culture (like Mexico) do differently during a meeting where they disagree?
The person from the step-by-step culture would likely stick to a fixed plan and discuss one topic at a time, while the other person might change the subject, prioritize getting along, and not worry as much about time.
In International business, misunderstanding culturally specific gestures or symbols can lead to this,, which may harm professional relationships.
Offense