Causes of Conflict
True or false: Intercultural Conflict is caused by SIMILAR values, norms, face orientations, goals, scarce resources, processes, and/or outcomes in a communicative situation.
False, it is DIFFERENT.
What is a conflict goal?
Is a democratic system part of the BENEVOLENT or COMMUNAL conflict approach?
Communal
What do they mean by the term "face"?
A claimed sense of favorable social self image, and the extent of consideration of others self image.
Name 2 of the conflict styles.
Dominating, Avoiding, Obliging, Compromising, Collaborating
Is This A tangible, or intangible resource: How much money you spend.
Tangible
Why does conflict happen because of goals?
If two people have different conflict goals.
What is one of the two values of the STATUS ACHIEVEMENT approach?
Personal freedom/ earned inequality
What could be known as a "face attacking statement"?
Blaming or attacking the person's character.
What conflict style pushes for your position over anyone elses?
Dominating
Listening attentively to cultural & personal assumptions expressed in the conflict interaction is known as ____ listening.
Mindful
Face-saving & face honoring issue in a conflict, issues about respect or dismissal of a person's identity.
What do you think a boss would be like in an IMPARTIAL conflict approach?
Values everyone equally, and sees employees as equals.
What do people do when faced with face loss/shame?
Counterattack the other person.
Which style includes a "Give and Take" method.
Compromising
True or false: A person involved in an individualistic culture use a PROCESS oriented model.
False, that is for someone in a collectivistic culture.
In an individualistic person's mind, do they use a CONTENT goal lens, or a RELATIONAL goal lens?
Content
In what conflict approach do manager play a PARENTAL role?
Benevolent
What is the word we use for our own "Face"?
Self-Face
What two styles oppose each other?
Dominating and Obliging
Give an example of an intangible resource.
Emotions, connection, respect, control issues.
Give an example of a content goal.
Roommates arguing over dishes, any issue external to the people involved.
True or False: In a Status- Achievement approach, employees voice concerns EXPECTING a change.
False
Give an example of a situation where you may feel "face loss".
Someone blaming you for something or attacking your character- "You are a bad person" etc.
Name all 5 of the Conflict styles!!
Dominating, Avoiding, Obliging, Compromising, Collaborating