Show:
Intergroup Conflict
Escalation
Resistance to Resolution
Implications
Training
100
What is intergroup conflict?
Conflict between two or more groups based on their group identification.
100
What is escalation?
The process by which conflicts become more intense and hostile
100
What is one factor that is affected on an individual level?
1.) Psychological changes 2.) Deindividuation 3.) Dehumanization
100
What is one step groups need to take to analyze conflict?
1.) culture of conflict 2.) process analysis 3.) trust-building process
100
What is one personal quality needed for training?
Integrity Detachment Self-confidence Assuredness High level of Self-awareness Sensitivity and respect for gender, cultural, and other differences Genuineness
200
What is an example of intergroup conflict in an organizational setting?
Conflict between different departments
200
What is Deutsch’s Crude Law of Social Relations?
The characteristic processes and effects elicited by a type of social relationship (cooperative or competitive) tend to also elicit that type of social relationship.
200
Why is polarization bad?
1.) Increases intensity of conflict 2.) Eliminates third party neutrals
200
What is the dual concern model?
It assumes that the preferred method of dealing with conflict is based on assertive behavior and cooperation.
200
What are three basic skills required to resolve conflict?
Analytical Skills Interpersonal Skills Group Leadership Skills Intergroup Skills Consultation Skills
300
What are the 3 primary drivers of intergroup conflict?
1.) economic differences 2.) value differences 3.) power differences
300
How does the self-fulfilling prophecy lead to escalation?
Cautious and controlling moves are justified by initial action.
300
How does rationalization prevent groups from resolving their conflicts?
Barrier to conflict resolution is seen as the other party's obstacle.
300
What are two facilitative conditions of intergroup contact?
1.) Equal status 2.) Positive institutional support for the process 3.) Common goals 4.) Intergroup cooperation
300
What are four phases of consultation?
Contact Entry Process Contracting Gathering information Implementation Evaluation Exit