Intermezzo Part 1

Engraving

200

What services do we offer under “personalization”? Can a personalized creation be returned/exchanged?

• We offer engraving, re-engraving and removal of engraving.
• No, a personalized creation cannot be returned/exchanged.

300

How much does an engraving service cost? How long does it take?

Free of charge, 2 weeks

Adjustments

300

How are rings typically resized? What do we offer if standard resizing is not possible?

Rings are traditionally cut to be resizing.

Add beads or spring

400

Can a ring be adjusted half a size up or down?

Half sizes are not authorized for rings

500

What adjustments can we provide for earrings?

Clip system tighten / loosen, earclips pin adjustment (add / remove, glue / solder, change for a thinner or longer pin size)

Preservation(Care)

100

What is the service called when we repair or replace a few links of a chain?

Link Intervention 

200

What is the intervention we suggest when changing  or repairing a clasp?

Clasp Intervention

300

What does a stone setting comprise?

Tightening the prongs on hard stone motifs and center stones on solitaires

400

What is a post repair?

Repairing a broken post on stud or clip systems

500

What are the 5 interventions included in “Care”?

• Link intervention: Controlling, repairing or replacing few links of a chain (up to 3cm for bracelet and 5cm for pendant)
• Clasp intervention: Changing the clasp or repairing clasp blades
• Stone setting: Tightening the prongs on hard stone motifs and center stones on solitaires (up to 4 prongs on one or several motifs) - for Unique solitaires, please check with HQ before performing the intervention
• Prong repair: Repairing or replacing damaged prongs on hard stone motifs and center stones on solitaires (up to 4 prongs on one or several motifs) - for Unique solitaires, please check with HQ before performing the intervention
• Post repair: Repairing a broken post on stud or clip systems

Revival

100

What are the services under revival?

Cleaning, Shining and Polishing

200

What is the difference between a shining and polishing service?

• Shining is a cleaning
• Polishing is the removal of metal

300

How many times can we authorize a polishing service?

Upto 3 times

400

For white gold, what is the extra step done when it is polished?

Rhodium Bath

500

Can shining remove deep scratches on a piece?

No. It restores the brightness but does not remove any scratches.

Rebirth and Patrimony

100

What are the services under re-birth?

Reproduction

Pairing

Product modification

200

What are the services under patrimony?

Authentication

Valuation

Invoice Duplicate

300

How much is an authentication service? How long does it take?

$1800

400

A client looses half of their earrings. What can we offer them?

Reproduction of the missing half pair

500

What are the requirements of a Valuation?

The request must be made by the original purchaser or a relative of the purchaser who can prove their relationship. The client must provide:

• A proof of authenticity of the piece including its serial number.
• If the original purchaser is alive: a written agreement from the purchaser, allowing the requestor to ask for a valuation service, is needed – the agreement do not need to be formal, an email could be sufficient.
• In case the original purchaser is deceased: an inheritance certificate showing the name of the requestor is needed.