Workplace Communications
A non-verbal cue
What is
(Neg) Crossed arms, Feet pointed at you, Mismatched expressions
(Pos) Genuine smile, Strong posture
Part of email the main point should be
What is First followed by context
Name one of o9’s five core values
What is Client Value, Leadership, Execution, Innovation, Social Impact
Ways to lead an effective meeting
What is
Creating an outline/purpose and sharing it at the beginning
Starting on time
Time Management
Keep a small window open to do this each day
What is learn something new
A way of preparing yourself to receive feedback
What is
Being open to the other person’s observations
Don’t accept unsolicited advice
Don’t take it personally (Feedback should be free of personal judgment)
Example of good email etiquette
What is
Change default setting to reply, not reply all
Change undo send option to 30 seconds
Hyperlink web link
A easy way to remember o9's core values
What is CLEIS
Ways to prepare for a virtual meeting
What is
Test audio and video equipment ahead of time
Review any materials ahead of time
Limit external distractions
A way to handle a situation where the team will not meet a deadline
What is
Raise the issue as early as possible to try to address the issue
Keep your team & supervisor informed of progress along the way
A building block that creates the foundation for successful communication
What is the people, the message, the context, effective listening
Reasons to proofread emails before sending
What is
Make sure names are spelled correctly
Protects your credibility
Revise to have direct, but polite tone
A social impact pledge o9 has committed to
What is
Pledge 1% of time and product
Net Zero Pledge
CEO Action of Diversity and Inclusion
A way to have effective meetings with remote workers
What is
Be aware of their time zone
Try not to schedule meetings outside of their working hours - if needed, ask politely
(Globally) Have a basic understanding of their work culture (time, formality, etc)
Technique which you work for a long period of time and take short breaks
What is Pomodoro technique
A way to build rapport with someone
What is
Talk about a common context
Keep comments positive
Ask open-ended questions
Stay attentive
You should be thorough about this when creating an email
What is Use of the subject line
Qualities of a good leader
What is
Proposing ideas, getting support, and putting it into action
Practicing empathy
Building trust and credibility
This term when abbreviated can be used to describe one of you parents but also a term used as a format for meetings
What is MoM - Minutes of meetings
One of the 4 D’s to getting organized
What is
Can I delete it?
Can I delay it?
Can I diminish it?
Can I delegate it?
A way to handle criticism
What is
Think about it before responding
Try not to be accusatory or defensive but problem solving
Practice empathy
Example of a clear and specific email subject line
What is
[John to approve] Important Update
[action] Subject
All of o9’s core values (bonus: in order)
What is Client Value, Leadership, Execution, Innovation, Social Impact
When following up after a meeting you should also do thi
What is send action items
There is a direct link between time management and ____
What is work-life balance