Sub-Tower Definitions
Purpose-built facilities that house and protect critical IT equipment
Enterprise Data Center
Online Storage
Terabytes
This acronym refers to the fully-loaded cost of infrastructure or applications and includes more than just the purchase price of a device or app
TCO (total cost of ownership)
Data Center
- Enterprise Data Center
- Other Facilities
Compliance or Operations Center
typically used in conference rooms and dedicated telepresence rooms to enable workforce communications.
Conferencing & AV
IT Help Desk
# of Contacts
Software that allows a server to be partitioned into multiple virtual machines
Hypervisor
Application
- Application Development
- Application Support & Operations
- Business Software
Disaster recovery OR data, storage, server, etc.
provide on-site support for moves, adds, changes and hands on issue resolution
Deskside Support
Workspace
# of Personal Computers
Internet based software that is not installed locally and can be accesses from anywhere
SaaS
Security & Compliance
- Security
- Compliance
- Disaster Recovery
My team owns the Single-Sign-On (SSO) password rotation & employee compliance and firewall software
Security
services including business, information, application and technical architecture to drive standardization, integration and efficiency among business technology solutions.
Enterprise Architecture
Enterprise Data Center
kW - mo or SqFt
A project management method that aims to deliver value incrementally over the course of the project
Agile
IT Management
- Enterprise Architecture
- IT Finance
- IT Vendor Management
My team purchases our IT supplies from a reseller, including desktops, hypervisor software, communication tools such as zoom, Microsoft teams, their associated accessories (ex. zoom bar), and additional communication tools such as headsets.
resources involved in analysis, design, code, test and release services of software
Application Development
Mainframe
MIPS (double points for definition of MIPS)
This acronym refers to a virtual partition of a storage drive
Storage LUN (double - points for the definition of LUN)
End User
- Workspace
- Mobile Devices
- End User Software
-Network Printers
- Conferencing & AV
- IT Help Desk
- Deskside Support
My team is responsible for optimizing the use of IT's resources, including designing and monitoring processes related to incidents, changes, and requests, as well as executing upon them.
Enterprise Architecture, ITSM, and IT Help Desk