Renew, Reuse, ReDell
When organizations refresh their IT hardware, they often want to recover some of the original investment. This service helps securely collect, evaluate, and resell retired equipment to generate value.
What is Asset Resale Services (or Asset Recovery Services)?
This simple factory service puts a unique label on each device to help IT keep track of inventory without opening boxes.
What is asset tagging (asset tags)?
This Dell support offer for PCs provides 24x7 expert help and faster response compared to Basic hardware warranty.
What is ProSupport for PCs?
Name the three main offer levels within the ProDeploy Client Suite for PCs.
What are ProDeploy Essentials, ProDeploy, and ProDeploy Plus?
A customer says, “We’re refreshing 500 laptops and our IT team is maxed out.” These are the two Dell services you would lead with.
What are ProDeploy for Client and Configuration Services (imaging / asset tags / BIOS, etc.)?
In addition to financial savings, this major environmental benefit appeals to companies focused on ESG-related goals by using ARS instead of throwing old PCs in the trash
What is more sustainable / environmentally responsible disposal (supporting ESG goals)?
This Dell service category configures PCs to IT standards—like BIOS, images, and labels—before they ever leave the factory.
What are Configuration Services?
Customers choose this ProSupport Suite tier when they want accidental damage protection, predictive issue detection, and priority access to experts on client devices..
What is ProSupport Plus for PCs?
A customer has a very small IT team but needs Dell to handle remote installation, app setup, and data migration for users working from home. This is the right ProDeploy Client Suite offer for them?
What is ProDeploy Essentials?
A customer asks, “What should we do with the 300 old laptops we’re retiring, and how do we make sure data is wiped?” What is Dell offer you should recommend and what options do they have?
What is Asset Recovery Services (ARS), offers onsite or offsite data sanitization.
Before any device can be resold or remarketed, organizations must ensure that all sensitive company data is permanently removed using industry-compliant processes.
What is data sanitization or secure data wiping?
This type of image is a Dell-engineered, reusable image that can be applied at scale for many customers with common needs.
What is a Ready Image?
This flexible support offer for larger customers lets them tailor support consumption more like a service subscription.
What is ProSupport Flex for PCs?
This is the main business benefit ProDeploy Client Suite delivers by handling planning, configuration, installation, and retirement for client devices.
What is faster, easier deployments with less IT effort and a better end-user experience?
A customer wants factory-configured devices and strong ongoing help if something breaks with accidental damage. This is the combination of service types you’d pitch.
What are Configuration / ProDeploy for deployment plus ProSupport Plus for ongoing support that includes accidental damage?
Asset Resale Services can support this type of IT fleet, whether it includes equipment from one manufacturer or many different vendors. True or False?
True. Dell ARS can resale or recycle all brands of tech equipment.
This cloud-based provisioning approach, often using Windows Autopilot and Intune, lets devices ship directly to end users and configure over the internet.
What is Connected Provisioning (with Autopilot / modern provisioning)?
Name two business outcomes customers get from attaching Support Services to every device.
What are reduced downtime and improved employee productivity (plus less IT firefighting)?
This is the main difference between Configuration Services and ProDeploy for Client in terms of where the work happens.
What is that Configuration Services are done in the factory, while ProDeploy for Client handles deployment/installation at the customer site or remotely?
A customer’s IT team can handle basic installs, but they don’t want to manage images, BIOS, and labels. This is the services category you should spotlight.
What are Configuration Services?
These are two financial benefits customers can get from using ARS instead of managing old devices themselves.
What are value back from retired assets and reduced internal handling costs / freed-up IT resources?
Name two main differences between Ready Image and Custom Image from the customer’s perspective.
What are (1) Ready Image is pre-engineered and standardized, and (2) Custom Image is built specifically to the customer’s own apps and policies?
This is why attaching Support Services is important for Dell sellers as well as for customers.
What is that it protects the customer experience and drives recurring services revenue / attainment for the seller?
This ProDeploy option lets sellers add extra configuration or deployment elements—like extra asset tags or data migration—on top of ProDeploy or ProDeploy Plus.
What is ProDeploy Flex for Client?
What is the Dell service that extends a customer’s UEM into Dell’s supply chain, uses TechDirect for profile assignment, and delivers PCs ready to work on first boot with minimal IT touch?
What is Connected Provisioning?