Leadership & Resource Management
True or False:
The Quality Management System shall address the strategic direction of the organization
TRUE
See AS9100D 4.1 Understanding the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction
True or False:
The organization shall ensure that customer and applicable statutory and regulatory requirements are determined, understood, and consistently met
True
See AS9100D 5.1.2
This meeting occurs weekly and is run by the Engineering Manager. It addresses projects that address improvement.
Continuous Improvement Meeting
Preservation can include: ______________
Give at least one example
identification, handling, contamination control, packaging, storage, transmission or transportation, and protection.
See AS9100D Section 8.5.4 NOTE
This is the process owner for the QMS Core Process
Top Management/Leadership
Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine the __________ __________ that are relevant to the quality management system.
Interested Parties
See AS9100D 4.2
Communication with customers shall include:
obtaining _________ _________ relating to products and services, including customer complaints
Customer Feedback
See AS9100D 8.2.1c
True or False:
The organization is NOT responsible for determining the processes and controls to manage critical items
False
See AS9100D Section 8.1f
This is foreign object debris
FOD
This metric addresses customer satisfaction and customer feedback. It is the KPI for Customer Service Process
Customer Quality and Customer On-Time Delivery
You can find the scope of SWP's Quality Management System here.
Quality System Manual (QSM-001 Rev F)
See AS9100D 4.3, QSM-001 Rev F
True or False:
The organization shall be responsible for the conformity of all externally provided processes, products, and services
True
See AS9100D Section 8.4.1
This is a report where the responder determines the root cause of why the non-conformance occurred and creates actions to prevent the non-conformance from reoccurring
Corrective Action Report or "CAR"
SWP has planned stages at which it has _____________ operations before it goes out to an outside vendor, when it comes back from an outside vendor and before going to stock.
Inspection
Ref. AS9100 Section 8.6
This meeting occurs annually and involves management reviewing the QMS to ensure its effectiveness, adequacy, and alignment with the strategic direction of SWP
Management Review
See AS9100D Section 9.3
The name of the statement: SWP is committed to providing and continually improving Quality, Cost, and Service
Quality Policy
Ref. AS9100D 5.2, QSM-001 Rev F
Per AS9100D Section 8.4.1b, the organization must maintain a register of its external providers that includes approval status (e.g. approved, conditional, disapproved) and the scope of approval. This is called _______________ at SWP.
Approved Supplier List or "ASL"
Per AS9100D Section 8.2.3, the organization shall review the requirements for products we produce. How does SWP do this?
Contract Review procedure
or New Item Review procedure
or NPI Projects
or New Item Meetings
This is a unique identifier that SWP uses to identify processing of specific product through the shop
Lot Number or Work Order Number
During this monthly meeting, SWP reviews the results of the Key Performance Indicators or KPI's or metrics of each core process
QCS Meeting
The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services. This is known as ___________ _____________ and should be maintained and made available as required.
Organizational Knowledge
See AS9100D 7.1.6
This is an example of a verification activity of externally provided processes, products, or services
- review of objective evidence of the conformity of the processes, products, and services from the external provider (e.g., accompanying documentation, certificate of conformity, test documentation, statistical documentation, process control documentation, results of production process verification and assessment of changes to the production process thereafter);
− inspection and audit at the external provider’s premises;
− review of the required documentation;
− review of production part approval process data;
− inspection of products or verification of services upon receipt;
− review of delegations of product verification to the external provider
See AS9100D Section 8.4.2 note 2
This is the Control of Nonconforming Product QMS document at SWP
QAP 10.2
True or False:
If a customer does not send the appropriate protection to safeguard their parts for Bond Only jobs, it is NOT the responsibility of SWP to take extra care when handling product
False
This is the Key Performance Indicator for Purchasing process
Supplier Ratings (Quality and On-Time Delivery)