Internal Comms Basics
Provides strategy and planning - while also enabling, engaging, and empowering internal audiences.
What is Internal Communications?
The outcome you get as a result of investing time, money, and strategy into communicating with employees.
The transmission of information that tells employees what is changing, how this change will affect them, and what they need to do next
What is the definition of Change Communications?
Our purpose is to support the R3 Project objectives by engaging and communicating with the AC Community, both learners and employees.
What is the purpose of the Engagement and Communications Team of the R3 Project?
Why, Who, What, When, How, Feedback
What are the 6 essential steps of planning internal communications?
Performance, Participation, Promotion, Pride
What are the 4 P's of Employee Engagement?
Awareness, Desire, Knowledge, Ability, Reinforcement
The R3 Project Question Tracker
How do we keep track of questions/feedback we receive from the AC Community?
A 6-point scale ranging from Ignorance to Commitment.
What is Bill Quirke's Internal Communications "Channels Escalator"?
Outputs, Processes, Attitudes, Management Behaviours, Outcomes, Measurement
What are the 6 areas of employee engagement?
An 8-step checklist to use when communicating change with an internal audience.
What is John Kotter's Managing Change + Communicator's Checklist?
The Change Champion Network (CCN)
What is the primary channel we use to engage with the AC Community?
Push, Pull, Talk, Community, Engage, Intelligence
What are the different types of internal communications channels?
Clarity - people know what they are supposed to do and why
What is considered the first "lever" to engage better performance among an internal audience?
Planning, Communication, Engagement, Training and Development, Monitoring and Evaluation
Emojis, R3 Project Newsletters, Interactive Activities etc.
What are ways we are working to make our communication more engaging?