Employee Integrity and Conduct
When may Passport Services employees use personal cellular phones within facility spaces?
PPT employees are not permitted to bring personal electronic devices into any PPT facility in operational areas where PII and other sensitive material are processed
How often should material containing PII or sensitive information be machine shredded at minimum?
Biweekly
The print operator must remain present in the _________________ until all returned products are resolved by the print supervisor.
passport print area
Escorts should keep a short but reasonable distance (no more than ¬¬¬_____ feet) from the cleaning crew.
6-9 Feet
The employee must ______ the workstation if the computer is to be left unattended for a short period of time
Lock
Without authorization, CA/PPT personnel may not, under any circumstance, release information to whom beyond that of an application’s status
The mail open employee is required to immediately inform a supervisor if what is received in the mail?
Each print operator must run a Daily Product Inventory Report approximately how many times a day to ensure that all blank books/cards in their possession is correct?
Documents containing PII must be _________________if unattended during working hours
Turned over or covered
All activity occurring when the workstation is logged on is the responsibility of the?
User
Who is ultimately responsible for determining the disposition of monetary and non-monetary gifts given to employees from the general public?
Director
What is the first thing that you should do after you realize that you cannot locate a lockbox, GX or any other application that should be in the agency?
At what point does the print operator become personally accountable for books or cards?
When the print operator accepts the blank books/cards in TDIS by receiving the blank books/cards
What do you do if you observe unusual behavior or have reason to believe the cleaning crew has engaged in a questionable situation?
Report it to a supervisor immediately after requesting assistance from a co-worker to continue as the escort
The employee logged on to the workstation must remain in the line of sight of the workstation while in the working area. The line of sight is within ______ feet of the workstation
10
Who can you discuss passport cases or records, including those of celebrities or other high profile cases with?
coworkers involved in decision-making on the case
When would it be acceptable to move loose or unsecured funds outside the cashier’s office?
At no time
____________________restricts disclosure of PRISM information, files and records. Safeguarding files and information from unauthorized use or disclosure is an important element of management controls.
The Privacy Act
What must remain locked and closed during working hours?
Agency/center exterior perimeter doors
Agency/center employees may stream media on OpenNet+ connected computers as long as ______________________________
the streaming media does not interfere with employee production or agency/center production
What must be collected when an employee either leaves permanently or enters non-pay status?
If you plan on going on a non-pay status leave for an extended amount of time, what do you need to do per the internal controls?
Which group of undeliverable mail group do Naturalization Certificates and Certificates of Citizenship, Resident Alien cards, or other travel documents issued by the Department of Homeland Security (DHS belong to
Group A
To avoid unnecessary entrance to restricted areas, ¬¬¬_____________ must be placed outside of restricted areas prior to the cleaning start time
Trash cans
Which course must be completed before any user is allowed processing functions
PC441 Passport Data Security Awareness