Slack Etiquette
hashtag to summon a TL/manager to find a charge where the client is escalating over it
#locatecharge
after this number of days, we can close the client inquiry if they do not respond after emailing them once more
what is 2 business days
i used to submit this form myself, but now i email my manager
what is the CPA opt-out form?
what financial status does an account need to be in in order to make any money adjustments?
what is "approved"?
this always needs to reflect actual hours worked
what is a timecard?
hashtag to summon help for a client who is contacting us from a live channel
What is #question
the correct place in the sub-account to note a call for a client
what is "log a call"?
this button puts a JIRA ticket back in the other department's name to look at
finance will push back any entity change requests that lack the following
what is "the billing address updated in the adcard"
the deadline to notify your manager you will be late/absent from work
what is "the start of my shift"
a great place for questions with live clients and escalations, monitored by seniors, TLs, and managers
where is "eagle-wolf-pack"
the place to report a client's technical issue
what is a SF BOSS Case
what to do when the client wants to find out where charges are coming from
What is "assign the case to my manager or TL" and chatter them on the interaction to alert them"?
made in Ad Central when the client has no account
What is a Prospect Card?
the amount of notice needed for any PTO requests
hashtag to summon a senior or team lead for escalation
What is #escalated
the way to get an account assigned to sales, after reviewing eligibility
what is "assign the interaction case to the manager"
what search quality process cannot be sped up due to the risk associated?
what is the cut off-date for refunding invoices?
we can only go back 1 year maximum
what to do after a client call drops or rejects
what is "ping my TL/manager an explanation"
a great place to socialize, read announcements and ask non-time sensitive questions on slack
Where is our Team Room/Team Mercedes?
a status a case should NEVER been in for more than a few seconds
what is "New"
a bad reason to submit a CVPA opt out request
what is "client does not want this in their account" (or similar answer)
processing an adcard as this industry setting in AdCentral makes the client see the rejected appeal
Spam/Fraud
the two times we are always expected to fully be on the floor each day for
what are First 30 minutes and the last hour of our shift?