Applications
What application do you use to send a Statement?
Enterprise Image Viewer
How many leaders are there in IRU (Including your DL & ED)?
12
WIIFM stands for ______
What's In It For Me?
What does ICP stand for?
Integrated Collections Platform
What is the article number for Bankruptcy?
Article no. 28333
What does SWI stand for?
Standard Work Instruction
What does IRU stand for?
Internal Recovery Unit
What's another name for a settlement?
Balance Reduction
What icon do you use to enter Bankruptcy information?
Unconfirmed
What is the article number for Cease & Desist?
Article No. 28044
What does ICP stand for?
Integrated Collections Platform
What is our Executive Directors name?
Jon Jaggers
When making an offer to a card member, we should be using _____ language.
Assumptive
What are the names of the 2 areas of ICP?
Live & Archive
Whats the article number for Fraud?
Article No. 27805
What applications do we use to connect to the dialer?
1) Omni
2) Ribbon
3)First Call
Name the 2 IRU Core Leaders
Stephanie & Reina
What is our preferred method of payment?
Check by phone/Epay
What user actions do you use to set up a settlement?
Inbound or Outbound/Settlement
Whats the article number for the settlement process?
Article No. 27725
What is the name of the application that we use to resend letters?
CCRT Tool
Whats you Division Leaders Name?
Rosa
When negotiating with the card member, we start at with the _____
Balance in Full
What tab do you click to find what agency an account is placed with?
Third Party History Tab
What's the article number for authentication, identification, & discussion?
Article No. 28337