HUB
This HUB will also do pick ups in Connecticut on Tuesdays typically anytime from 9-2pm.
What is the New York HUB?
This is the tool you will use to create/generate the shipping label for the customer.
What is the Internal Returns Call Tracker?
This tier will be given to any IR agent that does not explore the opportunity to return the merchandise to the retailer.
What is tier 2j?
This application is used to determine what method of return will be done for the customer.
What is RAD?
This is the department that will place the account into Surrender Complete once we received the item.
What is Product Sales?
This HUB recently changed their phone number to 480-208-0494
What is the Phoenix HUB?
Under this tab is where you can find the shipping label.
What is the Documents tab?
This tier will be given to the agent when the call was incorrectly dispositioned.
What is tier 2a?
This form will be completed every time we are scheduling a HUB return.
What is CRM?
This is the general time frame it takes for the respective pick up team to place the account into Surrender Complete.
What is 72 business hours?
This HUB is able to be reached at Rodney.pl.young@progleasing.com
What is Atlanta HUB?
This is a tool we can use to help determine where the package is during transit.
What is googling the tracking number?
What is transition?
This is the form you will fill out when we did a lease cancellation no pick up or a replacement.
What is the DLS tracker?
This retailer only has a 7-day return policy.
Who is Cricket?
This HUB recently became established and only has one CAR.
What is Austin HUB?
This is the number of times we can mail a label to the customer, after which it will be the customer's responsibility to find a way of printing it out.
What is two times?
The agent will be stopped for this if they do not provide the hours of operation if it is necessary for the customer to call us back.
What is one call resolution?
This application will be used to check for documents regarding a DLS account.
What is the Merchandise Review email?
This is the extension for the Internal Returns queue.
What is 8044?