Operations management
True or False? Operations Management is the set of activities an organization uses to transform different kinds of inputs (materials, labor, and so on) into final goods and services.
True
Productive production management is directly related with having a solid _____ management
Quality
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
Quality
Services often are ______ not storable, require customer participation, and may be linked with tangible goods.
Intangible
Data in a form that is of value to a manager in making decisions and performing related tasks
Information
True or false? International Operations Management presents one of the easiest and least challenging set of tasks managers face today
false
Materials management is a part of _____A________ management concerned with the flow of materials into the firm from suppliers and between units of the firm itself
a. Logistics
b. Business
c. Production
d. Human Resource
logistics
the process of legally and ethically studying how other firms do something and either imitating or improving on their methods
Benchmarking
Often regulate which firms can enter service markets and the prices they charge.
Government
_____ use information to better understand and respond to their environment
Managers
Operations is a _ activity?
A. Non value B. Value Added C. Stagnant D. Multi-level
Value added
Service operations management is the international operations management decisions and processes involving the creation of __ goods
a. intangible
b. tangible
c. international
intangible
Total Quality Management
Is a firm that transforms resources into intangible output that creates utility for its customers
International Service Business
A methodology created to gather, assemble and provide data in a form of forms that are useful to the manager
Information System
True or False. Operations Management - central role is to create the potential for achieving superior value for the firm
true
Three Dimensions of Production Management include, International Supply Chain Management, International Facilities Location, and _____________.
a. International House of Pancakes
b. International Monetary Fund
c. International Logistics
d. International Banking Organization
International Logistics
mathematical tools for monitoring and controlling quality
statistical process control
Name two out of the four characteristics of international services
intangible, not storable, customer participation, tied to other purchased products
Which organization has facilities in 6 different countries and are all closely connected?
Texas Instruments
True or False? Operations management is a one time strategic plan that is set up when the facility is complete?
False
Production Management is the international operations management decisions and processes involving the creation of ________ goods.
a. Intangible
b. Tangible
c. International
D. Domestic
Tangible
This quality performance certification includes product testing, training, record keeping, and proper procedures and policies.
ISO 9000
This is when services are offered to assist with operating, maintaining and repairing products.
Product support services
Which is not a business strategy?
A. Related Diversification B. Unrelated Diversification C. Highly Centralized D. Not talking to employees at all E. Decentralized
D. Not talking to employees at all