Internet Jeopardy

TOOLS TOOLS TOOL

100

This tool is the main access to all, it helps us access the customer account.

START

200

This tool helps us check if a customer's email is locked.

Email Portal

300

We check the modem's rf signal in this tool but it doesn't have the visualizer tab.

RSC Tool

400

This is the tool we can use if we want to perform a gateway speed test.

FUSION

500

When trying to check a service call status and sending a overbook request, we use this tool.

Call Lookup

Are they authenticated?

100

With a minimum of 4 digits. this authentication option consists of all numbers only

PIN

200

A customer doesn't remember their passphrase. What can we offer to help them remember?

Hint

300

We use this authentication when a customer have SMS option in their account. OTP also known as one time ________

Passcode

400

This alternate ________ can be used as an authentication question and to call the customer if needed.

phone number

500

This free internet add on which is used to communicate electronically can be used as an authentication question.

Shaw.ca Email

Troubleshoot basics

100

We use this step to unplug a hardware and plug it back in.

Powercycle

200

This step is done for rf troubleshooting and can improve poor RF signal

Reseating coax

300

This item can connect 2 coaxes to one main line.

Splitter

400

A customer cannot receive any emails because their ______ ________ is full.

Email Quota

500

A primary Shaw ID which normally have access to everything in myshaw.ca is only able to see their billing information. What do we check first?

Billing status

Something's broken, who fixes it?

100

There are several addresses offline in a node. Which team handles this back office request?

BAT

200

START/NetCracker Errors goes to this back office team

ATO

300

This team handles the back office support request for email inquiries.

 Eng Ops

400

This is the team that would handle any billing issues including suspended due to non-payment.

Customer Accounts

500

A CBS account starts with the prefix 200, who do we transfer to?

Satellite/Shaw Direct

Hard where, hardware?

100

This Ignite modem only has 2 ethernet ports.

Ignite Wifi Gateway Modem (XB6)

200

All non-Ignite hardware are commonly called ________.

Legacy

300

This type of pod comes in a set of 3.

Ignite WiFi Pods (Gen 1)

400

Which is the only modem that can be provisioned for our 1.5 Gb package?

Ignite WiFi Gateway (Gen 3) Modem (XB8)

500

Nokia XS-010X-Q is a type of modem that is only used this these types of account.

FTTP