"Worldwide system of connected computers and devices that send and receive information."
What is the Internet?
A group of devices connected together so they can share information.
What is a Digital Network?
Fill in the blank:
Apps like Spotify and Soundcloud use an internet connection to listen to _______?
What is "music"?
This question helps determine if the issue is caused by distance or signal blockage.
What is “How far are you from the router?”
An easy way to remember how digital signals are sent across the Internet... Remember to keep your eyes on the road (hint)
Devices (computers, phones) = Houses & Buildings
Data signals = Delivery Vehicle
What are some common devices on you could use on a digital network?
Computers, Video Game Consoles, Phones, Tablets, Printers, Smart TVs
This is the category name for apps like Facebook, Snapchat, Reddit, Tumblr, and TikTok.
What are "Social Media" apps?
This is the first thing a technician should ask to determine whether the problem is limited to one device or the entire network.
What is “Are other devices able to connect?”
What are the two main types of Internet connection?
What is Wired/Ethernet and Wi-Fi?
This type of network is one everyone can use - it's the "network of networks."
Fill in the blank:
People use __________ apps like YouTube to watch videos or Netflix to watch movies/shows.
What is "streaming"?
Turning this off and back on again can often resolve temporary Internet connection issues.
What is "restarting the computer or router"?
DAILY DOUBLE!!!
The name of this category is a reference from what popular Nickelodeon TV show?

What are the 3 most common types of network connections?
Wi-Fi, Cellular, Wired (Ethernet)
True or False:
Certain video games can ONLY be played if you have a working Internet/Cellular connection.
True!
Though this mainly applies to competitive games like team shooters (ex. Marvel Rivals or Overwatch) or online trading card games like Pokémon TCG Pocket, Hearthstone, or Yu-Gi-Oh! Master Duel.
This basic troubleshooting step refreshes the device’s connection to the network without restarting the entire computer.
What is disconnecting and reconnecting to Wi-Fi?
What are the steps digital signals take when being sent and received online?
Hint: Remember the "Cars on the Road" analogy
What type of Network Connection do most businesses/organizations prefer to use, and why?
Most workplaces prefer to use a wired (Ethernet) connection due to it allowing for faster Internet speed and is more stable (less likely to be slow/not working).
This newer "Social Marketplace" app has become popular for people to watch streams and bid on merchandise like trading cards or collectible figures.
What is WhatNot?
This final step is taken when basic troubleshooting fails and the issue may be outside the user’s control.
What is contacting the Internet Service Provider or IT support?