Uhh... Internet?
Social Networking
There's an App for That
Calling Tech Support
100
"Worldwide system of connected computers and devices that send and receive information."
What is the Internet?
100
A group of devices connected together so they can share information.
What is a Digital Network?
100
Fill in the blank:
Apps like Spotify and Soundcloud use an internet connection to listen to _______?
What is "music"?
100
This question helps determine if the issue is caused by distance or signal blockage.
What is “How far are you from the router?”
200
An easy way to remember how digital signals are sent across the Internet... Remember to keep your eyes on the road (hint)
Devices (computers, phones) = Houses & Buildings
Data signals = Delivery Vehicle
200
What are some common devices on you could use on a digital network?
Computers, Video Game Consoles, Phones, Tablets, Printers, Smart TVs
200
This is the category name for apps like Facebook, Snapchat, Reddit, Tumblr, and TikTok.
What are "Social Media" apps?
200
This is the first thing a technician should ask to determine whether the problem is limited to one device or the entire network.
What is “Are other devices able to connect?”
300
What are the two main types of Internet connection?
What is Wired/Ethernet and Wi-Fi?
300
This type of network is one everyone can use - it's the "network of networks."
What is the Internet?
300
Fill in the blank:
People use __________ apps like YouTube to watch videos or Netflix to watch movies/shows.
What is "streaming"?
300
Turning this off and back on again can often resolve temporary Internet connection issues.
What is "restarting the computer or router"?
400
DAILY DOUBLE!!!
The name of this category is a reference from what popular Nickelodeon TV show?
400
What are the 3 most common types of network connections?
Wi-Fi, Cellular, Wired (Ethernet)
400
True or False:
Certain video games can ONLY be played if you have a working Internet/Cellular connection.
True!
Though this mainly applies to competitive games like team shooters (ex. Marvel Rivals or Overwatch) or online trading card games like Pokémon TCG Pocket, Hearthstone, or Yu-Gi-Oh! Master Duel.
400
This basic troubleshooting step refreshes the device’s connection to the network without restarting the entire computer.
What is disconnecting and reconnecting to Wi-Fi?
500
What are the steps digital signals take when being sent and received online?
Hint: Remember the "Cars on the Road" analogy
- You click a website or app
- Your device sends a request
- The request travels through a router/cellular tower
- It reaches a server
- The server sends information back
- The page loads on your screen
500
What type of Network Connection do most businesses/organizations prefer to use, and why?
Most workplaces prefer to use a wired (Ethernet) connection due to it allowing for faster Internet speed and is more stable (less likely to be slow/not working).
500
This newer "Social Marketplace" app has become popular for people to watch streams and bid on merchandise like trading cards or collectible figures.
What is WhatNot?
500
This final step is taken when basic troubleshooting fails and the issue may be outside the user’s control.
What is contacting the Internet Service Provider or IT support?