Show:
"Where'd You Get That Info?"
"Uhh... Internet?"
Networking & Making Connections
There's an App for That?
Calling (Internet)
Tech Support
I Have Bad Aim (Which Makes Me Have "Trouble Shooting")
100

"Worldwide system of connected computers and devices that send and receive information."

What is the Internet?

100

A group of devices that are connected together so they can share information.

What is a Digital Network?

100

Fill in the blank:

Apps like Spotify and Soundcloud use an internet connection to listen to _______?

What is "music"?

100

This question helps determine if the issue is caused by distance or signal blockage.

What is “How far are you from the router?”

100

This word means “Finding out what’s wrong and fixing it step-by-step.”

What is troubleshooting?

200

An easy way to remember how digital signals are sent across the Internet... HINT: Remember to keep your eyes on the road

Devices (computers, phones) = Houses & Buildings

Data signals = Delivery Vehicle

200

What are some common devices on you could use on a digital network?

Computers, Video Game Consoles, Phones, Tablets, Printers, Smart TVs

200

This is the category name for apps like Facebook, Snapchat, FB Messenger, Twitter, and BlueSky.

What are "Social Media" apps?

200

This is the first thing a technician should ask to determine whether the problem is limited to one device or the entire network.

What is “Are other devices able to connect?”

200

TRUE or FALSE?

When doing any troubleshooting on a device, it is OK if mistakes happen.

What is TRUE?


Mistakes are OK — they are a normal part of the troubleshooting process. But they do not excuse sloppy thinking and decision making.

300

What are the two main types of Internet connection?

What is Wired/Ethernet and Wireless/Wi-Fi?

300

This type of network is one everyone can use - it's the "network of networks."

What is the Internet?
300

Fill in the blank:

People use __________ apps like YouTube to watch videos, Twitch for live videos, or Netflix to watch movies/shows.

What is "streaming"?

300

Turning this off and back on again can often resolve temporary Internet connection issues.

What is "restarting the computer or router"?

300

This is the first step to the troubleshooting process. Some questions to consider during this step include:

1. What exactly isn’t working?

2. What should be happening?

3. What IS working right now?

What is "Identify the Problem" or "What is Wrong with the Device"?

400

DAILY DOUBLE!!!


The name of this category is a reference from what popular 2000s Nickelodeon animated TV show?

What is "Fairly Oddparents"!

400

What are the 3 most common types of network connections?

Wi-Fi, Cellular, Wired (Ethernet)

400

True or False:

Certain video games can ONLY be played if you have a working Internet/Cellular connection.

True!

This mainly applies to competitive games like team shooters (ex. Marvel Rivals or Overwatch) or online trading card games like Pokémon TCG Pocket and "Gacha Games" like Genshin Impact.

400

This basic troubleshooting step refreshes the device’s connection to the network without restarting the entire computer.

What is disconnecting and reconnecting to Wi-Fi?

400

This is the second step to the troubleshooting process. Some questions to consider during this step include:

1. Are there any Error Messages?

2. When did the problem(s) start?

3. Did anything change since when it was working?

What is "Gather Related Information"?

500

What are the steps digital signals take when being sent and received online?

Hint: Remember the "Cars on the Road" analogy

  • You click a website or app
  • Your device sends a request
  • The request travels through a router/cellular tower
  • It reaches a server
  • The server sends information back
  • The page loads on your screen
500

What type of Network Connection do most businesses/organizations prefer to use, and why?

Most workplaces prefer to use a wired (Ethernet) connection due to it allowing for faster Internet speed and is more stable (less likely to be slow/not working).

500

This newer "Social Marketplace" app has become popular for people to watch streams and bid on merchandise like trading cards or collectible figures.

What is WhatNot?

500

This final step is taken when basic troubleshooting fails and the issue may be outside the user’s control.

What is contacting the Internet Service Provider or IT support?

500

TRUE or FALSE?

When troubleshooting a device, making a ton of changes on it all at once is always the best solution. The more changes you make, the faster you fix the problem, right?

What is FALSE?

Making too many changes at one time can potentially create more issues needing to be solved.