Show:
Call Log
SF.com
Mobile/App
B2B
Misdirect
100
Customer's UID is a temporary UID, their proofing status is unverified, and account status is EXPIRED_TEMPORARY: Temporary but 61 days have passed since account creation. Customer states they did not know they were registered. How should you log this call?
SF.com or Mobile-->Registration-->Reg at Purchase-->Not aware already registered.
100
Where is the Statefarm logo located on the SF.com homepage?
Top, left-hand corner of the screen
100
Which devices is the SF Pocket Agent App compatible with?
Android, IOS
100
Who do vendors need to contact to obtain their repairer ID?
ETM.
100
A policyholder calls in to update recurring sfpp information during business hours. What do you do?
Transfer to agent.
200
Customer account status is active_customer and there are three password attempts remaining. What should you verify with the customer?
User ID.
200
Which website do vendors use to access EFT information?
SFEPI.
200
Where do you transfer a claimant who is trying to file an auto claim?
ILR.
300
Customer proofing status is unverified and account status is EXPIRED_CUSTOMER: 2 years have passed since password change. How should you log this call in the call log?
Sf.com or Mobile-->Login-->PW/KBA
300
Caller needs assistance with navigation to complete a job application.
SF Careers
400
Customer gives you their UID as an email address and the account status is EXPIRED_TEMPORARY: Temporary but 61 days have passed since account creation. How should you log this call?
SF.com or mobile-->Registration-->Registration at purchase-->Password issues
400
Where do customers go to complete a personal property inventory?
Sf.com-->Search homeowner forms-->Homeowner forms and resources-->Personal Property Inventory - Customer Worksheet