Show:
Our Time With Chelsea
Who to Call
Customer Service
Managing Your Manager
Internship Contract
100
Stress Can impact us on this level: -Biochemically -Physically -Mentally -Emotionally -All of the above
All of the above
100
When you are running late
ISM and Manager
100
The four styles of influence are:
Analyzer, Director, Relator, Socializer
100
Name three reasons why managing your manager is important
You will be more informed, You will enjoy work more, more doors will open for you, You will be more successful
100
Attending seminar in Jeans will result in what kind of infraction and how many points?
Dress code; 10 points
200
What is the most common coping mechanism used by millennials to help manage stress
Listening to Music
200
You do not understand a seminar assignment
Elainea
200
Three elements of quality customer service are:
Caring, Competence & Confidence
200
You were given specific tips to take advantage of during your first week on the job. Name 3.
A person within an organization that controls the flow of information to and from managers. Can often be valuable friends.
200
At what point is a timesheet considered "unsubmitted" How many points is the infraction?
After Monday at noon; 25 points
300
What are the two identified types of Sexual Harassment
Quid pro quo and Hostile Work Environment
300
You do not know why you received an infraction
Rachele
300
Closing the loop means:
When you receive an email that requires additional work or research, let the person know that you received it and you’ll work on it.
300
There are 5 conflict management styles. Name them all.
Accommodating, Avoiding, Collaborating, Competing, Compromising
300
An excused absence will not reduce the number of ETO Days you have available -- T or F?
False
400
What are two tips for overall mental well being? (hint: there were 5 presented, you only need to recall 2
Practice Mindfulness/meditation, Exercise, limit alcohol/caffeine, Get enough sleep, laugh/smile/ make time for fun
400
Your manager asked you to work an alternate schedule
ISM
400
- Your job is to train yourself to listen as close to ________% as possible to the customer on the phone.
100%
400
Manager your manager includes doing these things: (name three)
Managing: -Expectations of your manager -Your manager’s perception of you -The success (to the extent you can) of your manager -External perceptions of your manager -Communications -Your relationship with your manager -What your manager says about you to others
400
An intern with perfect contract points will not be fired from internship -- T or F
False
500
What are the five elements that must be present in a situation in order for it to be considered sexual harassment?
1. Deliberate and repeated, 2. Unsolicited, 3. Verbal comments, gestures, or physical contact, 4. Of a sexual nature, 5. Unwanted and unwelcome
500
Your manager is suggesting that there might be an opportunity to stay on full time after internship, and they have requested your resume.
Your Coach! (and let Stephie know too)
500
- In customer service: Anger is the expression of an unmet_____
Need
500
Bonus: Name 10 graduating interns, first and last name
open
500
Taking a day off during the first six weeks of internship will result in what:
Use of an ETO Day; Loss of pay for the day; a 50 point infraction.