Clear Directions
When it comes to giving clear and accurate instructions, it's important to be clear by using this type of language?
Specific
People skills are NOT charm, they are....
Character
What is paralanguage?
the non-lexical (non-words) component of speech, such as intonation, pitch and rate, hesitation noises, gesture, and facial expression
From the presentation, what are two good ways to give constructive criticism?
In private
Positive
Specific
Non-judgmental
Sensitive
Encouraging
Actionable
Two-way
Timely
Addresses behavior, not the person
When speaking impromptu, one should be sure to follow K.I.S.S. What does that mean?
Keep it Simple
Being considerate when giving instructions means that you pay attention to these three things:
Location (Where)
Timing (When)
Tone (How)
People skills are NOT persuasion, they are...
CONVICTION
What is Dr. Mehrabian's 7-38-55 rule?
7% what we say (words)
38% how we say it (tone)
55% how we look when we say it (nonverbal)
From the presentation, what are two negative ways to give criticism?
PUBLIC
ADDRESS PERSONAL CHARACTER
GENERAL
DELAYED
NEGATIVE
NO SOLUTIONS OFFERED
Quality impromptu speaking, while not planned, still allows the speaker do this...
Incorporate their own knowledge and experience and interpret the topic in creative and relevant ways
One way to ensure that the listener has received the instructions is to ask them...
To restate what they heard.
People Skills are NOT agreement, they are...
CONSENSUS
What are two ways of being passive-agressive?
Snarky comments, cold shoulder crushing another's dreams, back-handed compliments, belittling someone, procrastination
When receiving criticism, in order to better understand what someone means by their comments, one should...
Ask questions
The most important key to impromptu speaking is to be sure to NOT do this...
PANIC
Part of being concise in giving instructions is being sure to get to the point, and doing this...
Omitting unnecessary words
People skills are NOT going along, they are...
COOPERATION
What is an aggressive tone?
communication approach that is often perceived as pushy, self-absorbed, and uncompromising
Before offering criticism, one should lead with...
Offering compliments and positive feedback
What is the first step in an organizational plan?
Identify a statement of purpose (thesis)
The best way to be clear when giving instructions is to know what you are going to say by
Thinking before you speak
What are people skills?
the ability to communicate and work well with others in social, relational, and workplace arenas
Which tone is most appropriate for social and professional contexts?
Assertive tone
What is the difference between criticism and constructive criticism?
Criticism is just about making a judgement or evaluation; constructive criticism is about advice intended to improve another and offer solutions.
Even though impromptu speeches are "off the cuff", they still require the speaker to connect her/his ideas by having clear and distinct...