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Conflict Management Academy
What Makes You a Professional?
100

During this stage of team development, the members are unsure of their role, how they fit into the group & what are the team goals. The members look for a leader to help guide them. What stage of team development is being described here? 

What is: Forming

100

In this time management strategy, the individual does the most important jobs first (the analogy is that these are big rocks), then less important tasks are added (the analogy is to pebbles), then sand is added & finally water is added. The sand & water represent fun & relaxing activities you may enjoy. Which time management strategy or tool is being described here? 

What is: The Pickle Jar Theory

100

What is the term for a group of people who are linked together by a common purpose & who work together by completing interdependent tasks?  Is it a team or a group? 

What is : A team

100

This conflict management style, sometimes described as a turtle, end in an I lose, you lose result. The person hides form the other person involved. They do not have confidence in their ability to resolve the conflict. What style is being described here?

What is: Avoidance

100

How can someone use their personal appearance demonstrate professionalism? 

What is: A professional takes the time, money & energy to look the part of a professional. They have proper hygiene & proper attire for the job. 

200

During this stage of group development, the members start to resolve their differences, respect authority/the leader & develop an appreciation for one another's strengths & what each member brings to the team. Which stage of team development is being described here? 

What is : Norming

200

The general thought behind this time management tool is that 20 % of the effort generates 80 % of the positive results. In other words, the analogy is to "work smarter not harder". Which time management strategy is being described here? 

What is the Pareto Principle aka 80/20 rule

200

Using the Myers Briggs Personality scale, which type of individual prefers to gather information by using their intuition & insight, looking at the bigger picture, & considering the possibilities (not the facts)? Is it the Sensation-type Individual or the Intuitive-type Individual? 

What is: Intuitive-type individual

200

This conflict management style aims to win at all costs. Their motto is  I win, you lose. They are very assertive & non-cooperative. Some even call them a shark (no, not like on TV). Which conflict management style is being described here? 

What is: Competing

200

What would a professional be expected to do if they made a mistake? 

What is : A professional would take responsibility for their mistakes or mishaps. 

300

During this stage of team development, the job has been completed & the team members disband & return to their usual roles. What stage of team development is being described here? 

What is: Adjourning

300

One of Steven Covey's 7 Habits of Highly Effective people is : Begin with the End in Mind. Which tool can help an individual clearly state what the desired end would be?  

What is: SMART goal writing 

S: Specific

M: Measurable

A: Attainable or achievable

R: Relevant

T: Timebound

300

Using the Myers Briggs Personality scale, which type of individual processes the information received by considering the feelings of others & their wishes? Is it the Feeling-type Individual or the Thinking-type Individual? 

What is: Feeling-type Individual

300

This conflict management style results in the individual just "throwing in the towel every time". There is an I lose, you win philosophy. This snuggly type of conflict management style uses low assertiveness & high cooperation to resolve the issue. this individual just wants to "keep the peace". Which conflict management style is being described here?

What is: Accommodating

300

What level of ethics must the professional adhere to in all of their interactions? 

What is: A professional will establish & maintain high ethical standards in all interactions. 

400

During this stage of team development, the work is actually getting done. Everyone is working at their full potential toward meeting the team's goals. What stage of team development is being described here? 

What is : Performing

400

Another one of Steven Covey's 7 Habits of Highly Effective People is Put first things first. What skill must an individual use in order to achieve this habit? 

What is: The skill or Prioritization

400

Which personality trait allows the individual to see only one option to solve a problem? They may say "This is the way we have always done it & this is the only way to do it." Is it flexibility or rigidity? 

What is: Rigidity

400

This conflict management style uses a moderate amount of assertiveness & collaboration. Each party must "give a little". The philosophy is I win & lose; You win & lose. Some people liken this style to a fox. Which conflict management style is being described here?

What is: Compromising

400

At what level of performance (on a daily basis) would the professional be expected to perform? 

What is: A professional does their best at what they are being paid to do. They take their job very seriously and "switch off" all other distractions (like their personal problems). 

500

During this stage of team development, team members push back & test boundaries. Conflicts can arise. Team members may challenge the leader/authority. Which stage of team development is being described here? 

What is : Storming

500

This time management tool is used to defeat procrastination. It involves selecting the most challenging task & overcoming that before moving on. Which time management tool is being described here? 

What is: Do the Worst First

500

Which component of self-concept is about how you feel about yourself? Is it self-image or self-esteem? 

What is: Self-esteem

500

This conflict management style uses high assertiveness & high cooperation to resolve the conflict. Although it may take a little longer, the philosophy is I win & you win. This style has been compared to the owl. Which conflict management style is being described here? 

What is : Collaborating

500

With what does the professional treat everyone they work (regardless of their job or role)? 

What is: The professional teats everyone with dignity & respect.