Show:
Verbal
Nonverbal
Relationships
Listening
Conversations
Conflict
100
The term used to describe choosing language that respects others and does not offend them.
What is linguistic sensitivity?
100
The message you are most likely to listen to in the following scenario: Imagine you are listening to a speaker who is trying to convince you that it is a good deal to invest in her stock. Even though she is telling what a good idea this is, her body language is contradicting what she is saying. Which are you most likely to listen to: her verbal or her nonverbal messages?
What is her nonverbal message?
100
The two types of relationships that could make up a personal relationship.
What are romantic or platonic?
100
This type of listening requires little effort or attention and is habitual.
What is passive listening?
100
This type of conversation occurs when two people are decide what they want to do that day.
What is making plans?
100

Expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce resources, and interference.

Conflict

200
This term is used to describe language that is deliberately chosen to distance the speaker from the audience. This might be why Canadians pronounce "pasta" as "pasta", because they want to distinguish themselves from their British roots and their American neighbors.
What is divergence?
200
The three different ways that nonverbal communication provides information to the audience.
What are 1) substitute 2) emphasizes 3) contradicts
200
This theory argues that in order for a relationship to progress, both parties need to disclose more information about each other. As the relationship deepens they will know more and more about each other.
What is the Social Penetration Theory?
200
This type of listening is intention and deliberate and is a conscious process that the listener choose to apply to a situation.
What is active listening?
200
The type of conversation occurs when one participants attempts to convince the other person to do something.
What is persuading conversation?
200

Five types of power

What are reward, coercive, referent, legitimate, and expert?

300
This term is used to describe when a speaker changes their choice of words to fit their audience. For example, I will use different words when I hang out with my friends than when I am having a formal dinner with my husband's family.
What is code switching?
300
Three examples of type of body language.
What are 1) eye contact 2) facial expressions 3) gesture 4) body orientation and posture 5) touch
300
This theory states that people want to reduce discomfort when they meet a new person, so they ask questions to get to know the new person better and to figure out how that person will act in certain situations.
What is the Uncertainty Principle Theory?
300
The term used to describe a person who is worried about not remembering the information or misinterpreting the information that they hear, which gets in the way of them listening effectively.
What is listening apprehension?
300

Three dimensions of internal context that influence how families experience trauma or stress

What are structural, philosophical, and psychological
300

Privately saving up past grievances and bringing them up all at once.

What is gunnysacking

400
This term is used to describe when a speaker chooses language to increase or emphasize the similarity between the speaker and the audience. For examples, when presidential candidates campaign in Mississippi, the will use the term "y'all" more often than when they are campaigning in Oregon.
What is convergence?
400
The names of the four types of proxemic distances.
What are 1) intimate space 2) personal 3) social 4) public
400
The four different stages in a relationship.
What is 1) beginning 2) developing 3) sustaining 4) declining ?
400
The five steps that are part of the active listening process.
What are 1) attending 2) understanding 3) remembering 4) critically evaluating and 5) responding.
400
Three of the six qualities make a conversation effective.
What are 1) Be other centered focused 2) take turns 3) maintain the coherence 4) Practice politeness 5) Protect privacy 6) Engage in ethical dialogue
400

What are John Gottman's four horsemen of the apocalypse? 


Criticism, Contempt, Defensiveness, Stonewalling

500
The name given to language that is unnecessary in a conversation and may inappropriately point out the listener's race or gender.
What is non-parallel language?
500

The percentage of information in communication that is delivered nonverbally.

Unreliable and frequently cited studies claim it is as high as 93% - but communication experts generally agree it falls within 65-70% of meaning comes from nonverbal behaviors. 

500
The three relationship dialectics.
What are 1) autonomy and connection 2) closedness and openness and 3) predictable and novel
500
These are three out of the four types of listening styles
What is 1) content oriented 2) people-oriented 3) action-oriented 4) time-oriented
500
Four of the seven elements that make up a "fierce" conversation
What are 1)Interrogate Reality 2) Make it real 3) Be present 4) Tackle tough challenges 5) Obey your instincts 6) Take responsibility for your emotional wake 7) Appreciate silence
500

Five major strategies for engaging in conflict

What are competing, avoiding, accommodating, compromising, and collaborating?