Nonverbal Communication
What is the definition of nonverbal communication?
Communicating without words
What is the definition of "self-concept"?
The relatively stable set of perceptions you hold of yourself.
Define "Emotional Intelligence"
The ability to understand and manage one's own emotions and be sensitive to others' feelings.
Language is...
a. Symbolic
b. Everything
c. Relational
a. Symbolic
What is the first stage of perception?
a. Selection
b. Organization
c. Stereotyping
d. Punctuation
a. Selection
Which of the following is a form of nonverbal communication?
a. "Hello!"
b. Facial expressions
c. Handwritten letter
b. Facial Expressions
In terms of people who have low self-esteem, what is a statement that they would most likely make about themselves?
a. "I'm generally a nervous person; that is just who I am."
b. "I stand up for my beliefs."
c. "I don't think people like me very much."
Your friend is opening up to you about their recent relationship struggles. In terms of emotional intelligence, what is the best form of empathy?
a. "At least you have a girlfriend"
b. "I can't begin to imagine what you are going through, I'm so sorry"
c. "You're okay"
d. "I've been where you are right now. I am here to listen and will be here for whatever you need"
d. "I've been where you are right now. I am here to listen and will be here for whatever you need"
True or False: Relative language depends on your personal experiences and what you compare it to
True. Relative language is based on your experiences in life. For example, your idea of a big school may be 5,000 or more people because you grew up in a large area, but another person may believe a big school consists of 1,000 people or more because they grew up in a rural setting.
Which of the following is a category of stereotyping?
a. Gender
b. Race
c. Occupation
d. Sexuality
e. All
e. All
Which of the following are different functions of nonverbal communication?
a. Repeating, Complementing, Contradicting
b. Repeating, Accenting, Expressing
c. Repeating, Contradicting, Impacting
a. Repeating, Complementing, Contradicting
What forms our personality?
a. Genetic makeup
b. Social upbringing
c. Both
d. Neither
c. Both
What is an example of a nonverbal reaction for a person who is sad?
Slumped posture, frown, minimal reactions to anything, intentional distancing from close family and friends
Which example reflects a powerless speech mannerism?
a. "Let's try it."
b. "Hey, uh, do you have a minute?"
c. "I need to say something."
b. "Hey, uh, do you have a minute?"
List as many factors as you can that cause us to interpret an event in one way or another.
Degree of involvement with the other person
Personal experience
Assumptions about human behavior
Attitudes
Expectations
Knowledge
Self-concept
Relational satisfaction
You want to tell your best friend that they need to send you money in an urgent manner. This will be sent over text. Which text message best shows a "complementing" nonverbal behavior to reinforce urgency?
a. Send the text now!
b. SEND IT NOW
c. Please send it as soon as you can.
b. SEND IT NOW
True or False: The Self-Concept is subjective
True. Research shows that there is no relationship between the way college students rate theiry ability as interpersonal communicators, public speakers, or listeners and their true effectiveness.
Which of the following represents reappraisal?
a. "They are talking badly about me behind my back. Am I a bad friend?"
b. "This hurts, but this is a reflection of their character, not mine."
c. "I don't know what I did, but I must have messed up"
b. "This hurts, but this is a reflection of their character, not mine."
What is the difference between "it" statements and "I" language?
"It" statements have a less immediate impact, often reducing the speaker's acceptance of responsibility for the statement, "I" language clearly identifies the speaker as the source of a message.
True or False: Social media greatly affects perceptions
True. Social media allows for access to new information each day. Whether it is true or false information, what people choose to believe can affect their perception on different events, items, people, etc.
The perceived physical attractiveness affects hiring, promotion, and performance evaluation in professional settings.
What are the four stages of a self-fulfilling prophecy?
1. Holding an expectation
2. Behaving in accordance with that expectation
3. Coming to pass of the expectation
4. Reinforcing the orginial expectation
True or False: Recent studies show that social media does not influence one's emotions
False. Social media plays a major role in emotions. Both senders and receivers experience emotions more intensely online.
What is a negative of using "you" language?
a. The speaker deflects responsibility
b. The speaker puts the receiver in the spotlight
c. The speaker comes off as judgmental and evaluative
c. The speaker comes off as judgmental and evaluative
"We judge ourselves more generously than we judge others" refers to what tendency?
a. Self-concept
b. Self-care
c. Self-serving bias