Interpersonal Communication

Perception

1

What is perception

The way someone views the world

2

the way individuals preceive members of other groups that then shape their attitudes and behavior towards them is _________

Stereotyping

3

Name one of the 4 steps in the Pillow Method

1. Im right, youre wrong

2.Youre right; Im wrong

3.We are both a little right and a little wrong

4.Is it worth the conversation

4

A physical representation of preception are _____

Glasses

5

Imposing _______ is when someone Assumes a person will act the same in every situation

Consistency

Listening

1

Name one listening barrier

1.Message Overload

2.Preoccupation

3.External Noise

4.Physiological Impairment

5.Lack of Training

2

Name one type of listening

1.Passive Listening  

2.Discriminative Listening 

3.Informational Listening 

4.Critical Listening  

5.Empathetic Listening 

6.Active Listening

3

When something goes in one ear and out the other this is an example of ______ listening 

Passive 

4

giving the gift of attention is _____

Listening

5

What type of listening is develpoed in school

Informational

Conflict

1

What is a way conflict occurs?

1. The “need” to be right

2. Our desires for power / control

3. Feeling threatened

4. Cognitive dissonance

5. The blame thrower

6. Boredom – craving excitement, chaos

7. Competition for limited resources

8. Passion + closed-mindedness

2

What is a type of conflict?

1. Affective conflict

2. Conflict of Interest

3. Value Conflict

4. Cognitive Conflict

5. goal Conflict

3

What is the root of the word conflict? 

The word "conflict" comes from the Latin word "conflīctus," meaning "a striking together."

4

What is one conflict management style?

1. Turtle   Avoiding

2. Teddy Bear   Accommodating/Obliging

3. Shark   Competing/Aggressive

4. Fox   Compromising

5. Owl   Collaborating/Integrating

5

What is one step of effective I-messages (formula)

1. Observation “When I hear/see you…”

2. Feeling “I feel [emotion]…”

3. Unmet Need “because I want…”

4. Request “Could you please…”

5. Desired Outcome “so that…”

Intercultural Communication

1

What is intercultural communication?

The sending and receiving of messages across languages and cultures.

2

What is a high context culture?

Examples: Japan, China, and Saudi Arabia 

3

Where does intercultural communication occur? Name one.

1. Mass Media and Social Media

2. Tourism and International Travel

3. Organizations (like schools or workplaces)

4. Chosen Interpersonal Relationships

4

What is a way culture affects communication and communication affects culture

1. how we identify as belonging to one culture or another

2. how we feel about belonging to a particular cultural group

3. how we communicate with other cultural groups, and

4. how that group is regarded in the larger social system.

5

Name one part of the three part statements of appreciation

1. When I saw/heard… 

2. I felt… 

3. because I…(needed, wanted, realized, etc.)

Types of nonverbal

1

Name one type of nonverbal communication. 

Kinesics

Haptics

Personal Appearance/Artifacts/Objects

Proxemics

Environment

Chronemics

Paralanguage/Vocalics

Silence

2

We use nonverbal communication to replace what? 

Verbal communication

3

Haptics is the study of what? 

Touch. 

4

Is nonverbal communication distinct or continuous? 

Continuous. 

5

What nonverbal communication type is this. 

the study of how people use time. 

Chronemics