Communication Basics
This is the process of sending and receiving messages between two people.
Communication
This type of listening involves fully focusing, understanding, and responding thoughtfully.
Active listening skills
This refers to the tone or emotion behind your words.
Tone of voice
Name one gesture of nonverbal communication
Eye contact, nodding, facial expressions
This strategy involves both sides giving up something to reach a solution.
Compromise
This type of communication uses body language, facial expressions, and gestures.
Nonverbal communication
Making eye contact and nodding are examples of this kind of listening behavior.
Nonverbal feedback
Speaking clearly and using appropriate words for your audience shows this skill.
Effective communication
Crossing your arms might communicate this feeling.
Discomfort
Using “I feel…” instead of blaming statements helps reduce this.
Conflict escalation/defensiveness
The person who receives and interprets a message is called this.
The receiver
This listening barrier happens when you’re thinking about your reply instead of listening.
Distracted listening
Slang or informal language is most appropriate in this type of setting.
Casual/informal communication
This type of nonverbal cue includes how fast or slow you speak.
Paralanguage
This communication style expresses needs clearly while respecting others.
Assertive communication
This refers to anything that interferes with understanding a message.
Noise
Repeating back what someone said in your own words is called this.
Paraphrasing
Using formal language is most appropriate in this type of setting.
Formal setting/professional setting
This term refers to personal space in communication.
Proxemics
Ignoring a problem completely is known as this conflict approach.
Avoidance
A student misunderstands instructions because they weren’t paying attention—this shows a breakdown in this part of communication.
Decoding
Thinking about what you’re going to say next instead of listening is this barrier.
Distracted listening
A student uses slang during a job interview—this shows a lack of this skill.
Audience awareness (professionalism)
This refers to how your posture can communicate confidence or insecurity.
Body language
Focusing on solutions instead of blame is an example of this mindset.
Problem solving