types of communication
Formative, Attachment theory, Role-driven, Involuntary
what is family communication?
occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning
What is listening?
Chapter 4 talks about a method that you "lay your head on at night to go to sleep"
What is the pillow method?
the ability to re-create another person’s perspective, to experience the world from the other’s point of view
What is empathy?
they are always changing and affected by culture
what are the characteristics of a relationship?
Gender and culture are influences over this in Chapter 7
what is nonverbal communication?
the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain
What is hearing?
Gender and Culture affect this in Chapter 6
what is language?
used to decide how to interpret messages in context
opposite of deliberate relationship
what is a unintentional relationship?
Some benefits are more relational opportunities, sustaining and enriching relationships, and social support.
What is Mediated communication
The first step of the listening process
What is hearing?
direct or indirect, elaborate or succinct, formal or informal
what are verbal communication styles?
the ability to understand and manage one’s own emotions and be sensitive to others’ feelings
What is emotional intelligence?
youthful vs mature, long term vs short
what are friendships?
the opposite of interpersonal communication discussed in Chapter one
What is impersonal communication?
Type of listening that includes "hearing what you want to hear"
What is selective listening?
the emotional tone of a relationship
what is communication climate?
A description of the behavior you noticed, at least two possible interpretations of the behavior, and a request for clarification about how to interpret
the behavior
What is Perception Checking?
strategy after repentance when maintaining interpersonal relationships
what is requesting forgiveness?
This serves functions such as: Repeating, Complementing, Substituting, Accenting, Regulating, Contradicting
What is nonverbal communication?
A valuable listening strategy for many of the messages we receive
What is mindless listening?
Words of Affirmation, quality time, gifts, acts of service, physical touch
what are the five love languages?
a person’s expectations of an event, and his or her subsequent behavior based on those expectations, make the event more likely to occur
What is self-fulfilling prophecy?
affinity, immediacy, respect, control,
what are types of relational messages?