Nonverbal Comm
Name three examples of nonverbal communication.
Gestures
Body language
How we say words
Appearance
Facial expressions
What is the difference between hearing and listening?
Hearing is a physiological activity that involves sound waves hitting our eardrums.
Listening is an active, complex process.
_______________ are our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences.
Emotions
Opposing forces that are continuous and normal in relationships
How we use and value time is the study of ________.
chronemics
What are artifacts?
Personal objects that signal our identities
What are two external obstacles to mindful listening?
Message overload
Message complexity
Noise
This view of emotions states that social rules and understandings shape what people feel and how they do/don't express their feelings.
Interactive view of emotions
Scholars have identified three levels of communication that confirm or disconfirm other’s climates. What are they?
Recognition
Acknowledgement
Endorsement
__________ rules tell us what we should feel or expect to feel in particular situations based upon the values of cultures and social groups.
Feeling
What are the two guidelines for improving our nonverbal communication?
Monitor your nonverbal communication
Interpret others’ nonverbal communication tentatively
Personal qualifications
Contextual qualifications
What are three internal obstacles to mindful listening?
Preoccupation
Prejudgement
Reacting to emotionally loaded language
Lack of effort
Failure to adapt listening styles
True or false: Expressing our emotions does not necessarily mean we are effectively communicating.
True!
What is one example of a relational dialectic?
AUTONOMY/CONNECTION
NOVELTY/PREDICTABILITY
OPENNESS/CLOSEDNESS
What was your favorite activity so far?
What are two similarities between verbal and nonverbal communication?
Nonverbal messages are symbolic, arbitrary, ambiguous, and abstract.
Nonverbal communication is rule-guided. Within particular societies members share rules that help them understand what types of nonverbal communication are appropriate as well as what different nonverbal messages mean.
Nonverbal communication may be intentional or unintentional.
The culture in which we grew up teaches how, when, and where we use nonverbal codes.
Flashback--what are the four types of noise?
physical, psychological, physiological, semantic
What is the perceptual view of emotions (appraisal theory)?
Subjective perceptions shape what external phenomena mean to us.
There are six types of communication that promote disconfirming communication climates. Identify three.
1. Evaluation
2. Certainty
3. Strategy
4. Control
5. Neutrality
6. Superiority
To listen, we also need to _______ and _______ the many stimuli that are part of a conversation.
select; organize
What are the four principles of nonverbal communication?
Nonverbal Communication May Supplement or Replace Verbal Communication,
Nonverbal Communication May Regulate Interaction,
Nonverbal Communication Often Establishes Relationship-Level Meanings, and
Nonverbal Communication Reflects and Expresses Cultural Values
What are the six steps in the listening process?
Mindfulness
Physically receiving messages
Selecting and organizing material
Interpreting communication
Responding
Remembering
What are the four reasons why someone might not express their emotions?
Cultural and social expectations
Self-protection
Protecting others
Social and professional roles.
What are the four features characteristic of satisfying close relationships?
Investment
Commitment
Trust
Comfort with relational dialectics
Give an example of disconfirming language.
"You don't matter."
"You'll get over it."
"You shouldn't feel what you do."
"Your feeling doesn't make sense."