Verbal
A type of communication that doesn't happen in real-time, where people can share information and respond when they have the time
What is asynchronous communication?
What behaviors go along with words that we speak to convey meaning?
What is paralanguage?
Interpersonal conflict primarily stems from __________.
What is incompatible goals?
When you assume that all persons covered by the same label are the same, you __________.
What is stereotyping?
This term is used to describe language that is deliberately chosen to distance the speaker from the audience.
What is divergence?
Nonverbal messages that convey emotional meanings are __________.
What is affect display?
This theory argues that in order for a relationship to progress, both parties need to disclose more information about each other. Like cutting through layers of an onion, as the relationship deepens they will know more and more about each other.
What is the Social Penetration Theory?
This term is used to describe when a speaker changes their choice of words to fit their audience. For example, I will use different words when I hang out with my friends than when I am having a formal dinner with my husband's family.
What is code-switching?
Three examples of type of body language.
What are 1) eye contact 2) facial expressions 3) gesture 4) body orientation and posture 5) touch
This theory states that people want to reduce discomfort when they meet a new person, so they ask questions to get to know the new person better and to figure out how that person will act in certain situations.
What is the Uncertainty Reduction Theory?
A key contribution of the transactional view of interpersonal communication __________.
What is interdependency?
Which model depicts the speaker sending a message and the listener receiving it?
What is the action model?
The names of the four types of proxemic distances.
What are 1) intimate space 2) personal 3) social 4) public
The __________ solution to conflict is appropriate in a courtroom or used-car lot, but can be damaging to relationships by engendering frustration and resentment.
What is win-lose
The five steps that are part of the active listening process.
What are 1) attending 2) understanding 3) remembering 4) critically evaluating and 5) responding.
Gottman's four horsemen of the apocalypse.
What are 1) Contempt 2) Stonewalling 3) Criticism 4) Defensiveness
Systematic preference for characteristics of one's own culture.
What is ethnocentrism?
According to Judy Burgooon, what percentage of information in communication that is delivered nonverbally?
What is 65-70%?
The three relationship dialectics.
What are 1) autonomy and connection 2) closedness and openness and 3) predictable and novel
These are three out of the four types of listening styles
What is 1) content oriented 2) people-oriented 3) action-oriented 4) time-oriented
The idea that the structure of language determines how we think.
What is linguistic determinism?