Active Listening
The skillful, intentional, deliberate, conscious process of attending to, understanding, remembering, critically evaluating, and responding to messages that we hear
A personal listening style that prefers speakers who remain on task and “get to the point”
Transactional style
the process of moving information from short-term memory to long-term memory
Remembering
Setting different ringtones, changing notification settings, and marking things as "junk"/moving them to trash
Ways to attend to digital messages.
Get mentally and physically ready, make the complete shift from speaker to listener, and stay tuned in.
Ways to improve attending.
1) Attending, 2) Understanding, 3) Remembering, 4) Critically Evaluating, and 5) Responding
The steps of active listening.
a personal listening style that focuses on what a message tells us about our conversational partners and their feelings
Relational style
the tendency to remember information that we heard first over what we heard in the middle
Primacy Effect
Replying to a message while in a face-to-face conversation with a friend or responding to a notification while writing an email
Identify the speaker's purpose and key points, interperet nonverbal cues, ask clarifying questions, and paraphrase what you hear.
Ways to improve understanding.
verbal and nonverbal signals that indicate you are listening and attempting to understand the message
Back-channel cues
a personal listening style with a focus on gathering information and thinking carefully about what is said
Analytical Style
the tendency to remember information that we heard last over what we heard in the middle
Recency Effect
Messages can be understood differently, and can cause more harm especially when sorting a conflict. This type of conversational medium is the best choice for resolving conflict.
Face-to-face communication.
separate facts from inferences and probe for information
Ways to improve critical evaluation
the process of determining how truthful, authentic, or believable you judge the message and the speaker to be
Critically Evaluating
a personal listening style that focuses attention on the accuracy and consistency of speakers’ messages
Critical Style
Repeat what was said, create mnemonics, and taking notes.
The three recommended ways to improve remembering.
the ability to critically attend to, analyze, evaluate, and express digital message
Provide back-channel cues, reply only when the message is complete, respond to the previous message before changing the subject.
the process of willfully striving to perceive selected sounds that are being heard
Attending
your favored but usually unconscious approach to attending to your partner’s messages
Listening Style
Anxiety, communication that does not fit our listening style, and passive listening.
Things that make remembering difficult.
The average number of messages a teen sends in a day.
30, according to a study done by the Pew Research Center in 2012
Research or fact check things you see online before acting on or passing along misinformation.