Perception
This type of predictive generalization applied to a person or situation.
Stereotype
Words are made up of three symbols.
Arbitrary, ambiguous, and abstract.
This type of communication highlights all aspects of communication other than words.
Non-verbal communication
_______ is an active, complex process.
Listening
What are the guidelines for effective listening?
Be mindful, Adapt listening appropriately, and listen actively.
What are two common attributional errors?
Self-serving bias and fundamental attribution error
Communication, regulative, and constitutive rules are all different forms of rules for what?
Language
What ways does non-verbal communication establish relationship-level meanings?
Responsiveness, Liking, Power
What are three external obstacles for mindful listening?
Message overload, message complexity, and noise.
_______ may supplement or replace verbal communication.
Non-verbal communication.
A bipolar, mental yardstick, we use to measure people and situations.
Personal Constructs
What does the Demand-Withdrawal Pattern show?
Relationship
What type of non-verbal communication focuses of use of touch?
Haptics
This type of listening allows you to hear what you want to hear.
Selective Listening
What are the symbolic abilities of words?
Definition, Evaluation, Organization, Hypothetical Thought, & Self-reflection.
We use this in communication to organize perceptions.
Scripts
How does language define phenomena?
It shapes perceptions, totalize, and reflects relationships.
Paralanguage is defined by which qualities.
Sounds and vocal qualities.
What are the adaptive listening communication goals?
Pleasure, Information, and Support Others.
Physiology, age, expectations, and culture influences our ________
Perception.
The active process of creating meaning by selecting, organizing, and interpreting people, objects, events, situations, and other phenomena.
Perception
What are the guidelines for improving verbal communication?
What are the guidelines for improving non-verbal communication?
Monitor your non-verbal communication and interpret others' non-verbal communication tentatively.
What are the 6 forms of non-listening?
Pseudolistening, Monopolizing, Selective, Defensive, Ambushing, and Literal.
What are the guidelines for improving perception?
Avoid mind reading, check perceptions with others, monitor labels, guard against self-serving bias, distinguish between facts and inferences, guard against the fundamental attribution error, and recognize that all perceptions are partial and subjective.