Goals and Overview
What is something that could get in the way of achieving your goals with interpersonal effectiveness?
What does the "D" in DEAR MAN stand for?
Describe - Describe the current situation (if necessary), stick to the facts and avoid judgmental statements
What is your priority when using the GIVE skills?
Maintaining a relationship rather than getting what you want
True of false: FAST skills are important to ALL social situations
True
True or False: Authority is a factor to consider when determining intensity?
True
What is one goal of interpersonal effectiveness?
Asking for what one needs, saying no, and coping with interpersonal conflict, as well as maintaining relationships and maintaining self-respect
What category of skills does DEAR MAN focus on?
Objectives effectiveness
What category of skills do GIVE skills work on?
Relationship effectiveness
What category of skills do you use FAST skills for?
Self-respect effectiveness
Which pneumonic do you use evaluating options for saying no?
DEAR MAN
What is an example of asserting your rights?
True or False: we need to actually feel confident when using the DEAR MAN skill?
FALSE - we want to APPEAR confident by looking at the other person and using a confident voice tone even when we might not FEEL confident
What is a goal of relationship effectiveness?
Communicating your wants and needs in a way that builds and maintains the relationship, and thinking about how you want the other person to feel about you after the interaction is over
Why can over-apologizing be a problem?
Because it can imply that you did something excessively wrong or made a huge mistake that you "should" feel about and keeps you from moving forward
What does low-intensity behavior look like?
Avoiding eye contact, low voice tone, hinting without being direct, giving in to the other person
What is it called when we are figuring out what's important to us in a situation?
Clarifying priorities
What is an example of a situation when you would want to use the DEAR MAN skill?
When you are trying to get others to do what you ask them to do, making your refusals to unwanted requests stick, resolving interpersonal conflict, asking for your rights to be respected, or when you want to get your opinion or point of view taken seriously
What does the G in GIVE stand for?
(Be) Gentle by being assertive rather than aggressive
What does the T in FAST stand for?
(Be) Truthful
What does high-intensity behavior look like?
Refusing to negotiate, louder voice tone, being firm
What is relationship effectiveness?
Keeping and maintaining healthy relationships while trying to get what you want
What does the R in DEAR MAN stand for?
Reinforce or reward the other person(s) ahead of time by explaining the consequences
What are some ways your can use an easy many with the GIVE skills?
Smile, be easygoing, use humor, and use a light tone of voice
What does the F in FAST stand for?
(Be) Fair
What category of skills does evaluating options for how intensely to ask or say no focus on?
Objectives effectiveness