Emotions
Fallacies
Conflict
Influences on emotions
Conflict styles
100
–Basic emotions such as anger, joy, fear, and sadness
What are primary emotions?
100
The belief that worthwhile communicators should be able to handle every situation with complete confidence and skill
What is the fallacy of Perfection?
100
The relationship
The situation
The other person
Your Goals
What are factors to consider when deciding which conflict style to use?
100
What are emoticons?
100
win/lose
What is competing?
200
There are two types of emotions
What are facilitative and debilitative?
200
exaggerate our shortcomings
What is the fallacy of overgeneralization?
200
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals
What is conflict?
200
women are more attuned to emotions than men, both within and across cultures
What is gender?
200
partial lose/lose
What is compromising?
300
Feeling two or more conflicting emotions at the same time
What are mixed emotions?
300
suggests that satisfaction in life is determined by forces by forces beyond your control
What is the fallacy of Helplessness?
300
A criticism or demand that threatens the face of the person at whom it is directed
What is direct aggression?
300
, people from warmer climates have been found to be more emotionally expressive than those who live in cooler climates.
What is culture?
300
lose/lose
What is avoiding?
400
The ability to understand and manage one’s own emotions and be sensitive to other’s feelings
What is emotional intelligence?
400
based on the irrational belief that emotions are caused by others rather than your own self talk
What is the fallacy of causation?
400
An indirect expression of aggression that occurs when a communicator expresses hostility in an obscure or manipulative way
What is passive aggressive?
400
–The notion of acting in ways that are acceptable within our society
What is social conventions?
400
lose/win
What is accomodating?
500
dwelling persistently on negative thoughts that in turn, intensify negative feelings
What is ruminating?
500
the in ability to distinguish between what is and what should be
What is the fallacy of shoulds?
500
5 approaches
Managing conflict
500
Extroverted people, for example, who tend to be upbeat, optimistic, and enjoy social contact, report more positive emotions than do less extraverted individuals.
What is personality?
500
win/win
What is collaborating?