Communication & Listening Skills
Being able to take another person’s perspective and understand their emotions is called this
What is being other-oriented?
This term refers to the labels and adjectives you use to describe yourself (e.g., student, empathetic).
What is self‑concept?
This is the first stage of group development, where members are polite and getting to know each other
What is forming?
Facial expressions, body posture, eye contact are all examples of this type of communication
What is non-verbal communication?
This part of the body can produce over 250,000 expressions and is key to emotional communication
What is the face?
Texting or sending a DM are examples of this form of communication
What is electronically mediated communication (EMC)?
This is the unconscious, automatic form of grouping and categorizing people based on mental shortcuts.
What is unconscious bias?
In this stage, rules and roles become clear, and the group begins working more cohesively
What is norming?
This term describes how close people are when communicating
What is proxemics?
The ability to feel or mirror another person’s emotion is called this
What is empathy?
This element of the communication process is the response to a message, such as nodding, asking a clarifying question, or clicking "Like" on a post
What is feedback?
This quadrant of the Johari Window includes what you and others know about you.
What is the Open Self?
These roles help the group complete tasks and meet objectives
What are task-related roles?
This term uses softer, polite words or phrases to replace ones that are considered harsh
What is Euphemism?
This skill involves perceiving, understanding, and regulating emotions
What is emotional intelligence?
This style values facts, organization, and hearing all sides before forming an opinion
What is analytical listening?
According to Carl Rogers, when your real self and ideal self align, you experience this.
What is congruence?
This type of leader makes decisions without group input
What is an authoritarian leader?
According to psychologist, Mehrabian, this percentage of emotional meaning is nonverbal
What is 93%?
The conflict style that values both relationships and outcomes, and strives for a “win-win” solution
What is the collaborating style?
This word comes from this Middle English term, which means “attention.”
What is listnen?
This bias occurs when you steer the conversation back to yourself and your own experiences
What is self-absorption or conversational narcissism?
This leadership style encourages participation and shared decision-making
What is democratic leadership?
This is the most significant source of emotional communication
What is the face?
This conflict style values winning and often places less importance on relationships
What is the competing style?