the ability to say and do things in a respectful way
What is tact
100
greeting your co-workers when you come to work and address people by name whenever you can
What is being courteous
100
The state or fact of having a duty to deal with something.
What is Responsibility
100
an oversimplified and distorted belief about a person or group
What is Stereotype
100
Each party takes a turn describing the problem from his or her point of view.
What is defining the problem
200
having good manners in your dealings with people
What is etiquette
200
whether or not your job has a dress code you should wear neat clean clothes
What is dressing appropriately
200
a feeling of pride in yourself.
What is self-Esteem
200
A difference or contrast between similar things or people.
What is Distinction
200
Each party suggests a solution to the problem
What is Suggesting a solution
300
try to see things from another persons point of view and to gain an understanding of that persons situation
What is empathize
300
be at work on time arrive at meetings promptly and meet your deadlines
What is being punctual
300
the relative tendency or disposition to be sociable or associate with one's fellows.
What is Socialbility
300
Having mutual respect for people of different ethnic background
What is Cultural Distinction
300
The solutions are discussed.
What is evaluating the Solution
400
A Variety
What is diversity
400
Gossiping wastes valuable work time and can result in the spread of false or hurtful rumors
What is Avoiding gossip
400
the act or manner of managing; handling, direction, or control.
What is Self-Management
400
Effective coworkers have mutual respect for one another regardless of gender
What is Gender Distinction
400
If the parties are fairly close to agreeing, they may compromise, or settle the dispute by each agreeing to give something up
What is Compromising
500
a problem solving strategy for settling disputes and finding solutions that will allow each side to save face and create the lest amount of ill feeling
What is conflict resolution
500
Treat your coworkers phone calls, faxes, e-mail, and voice mail as you would treat private e-mails.
What is Respect Privacy
500
The quality of being honest and having strong moral principles; quality of being honest
What is Integrity & Honesty
500
Having respect for others regardless of their age group.
What is generational distinction
500
If the parties cannot compromise, they brainstorm different ways to approach the problem and try again to reach a compromise