Active Listening
Does active listening involve verbal and/or nonverbal communication skills?
Both
Interpersonal skills are also known as…
Social Skills
What term refers to the ability to recognize and understand one's own emotions, thoughts, and values?
Self Awareness
Resolving disputes by allowing all parties to express their views and feel understood will help with ____ resolution
Conflict
Strong interpersonal skills/social skills help you form relationships with what kinds of people?
All kinds of people
What is the skill that involves the ability to understand and share the feelings of another person?
Empathy
Name the four types of listeners or listening styles
Task oriented, analytical, relational, and critical
Social skills are a soft skill, what is the difference between a hard skill and a soft skill?
Hard skills are skills that are easy to define and measure and soft skills are the skills that aren’t as easy to measure and quantify.
What is the practice of reflecting on one's thoughts and actions to gain insight into personal behavior?
Self Reflection
What type of question is preferred to make the speaker feel heard?
Open ended questions
Research shows that poor interpersonal/social skills are the __________ why people don’t get along, don’t get promoted, or even worse, lose their jobs.
Number one reason
What term refers to mutual understanding and loyalty between people?
Trust
What is a nonverbal way to show engagement? (hint: starts with “e”)
Eye Contact
What are 7 social skills tips to help develop strong relationships and get along great with people in the workplace?
Managing relationships, understanding the feelings of others, cooperating with others, great attitude, showing respect, appropriate contact, active listening
What term describes the ability to manage one’s emotions and behaviors in various situations?
Self Regulation