Show:
TERMS
COMMUNICATING EFFECTIVELY
RESOLVING CONFLICT
and
Caring Behaviors
CONFLICT RESOLUTION
TERMS
100
Respecting the privacy of both parties and keeping details secret.
Confidentiality
100
What communication style is the inability or unwillingness to express thoughts and feelings?
Passive
100

What are two physical signs of conflicts?

A knot in the stomach          Faster heart rate

A lump in the throat             Clenching fists

Cold or sweating palms     A sudden surge of energy

100

Name one way to respond to conflict.

Face the conflict                  Ignore it

100
The exchange of thoughts, feelings, and beliefs between two or more people.
Interpersonal Communication
200
The process of ending a conflict through cooperation and problem solving.
Conflict Resolution
200
What type of communication style is when individuals try to get their way through bullying and intimidation?
Aggressive
200

What are two emotional signs of conflict?

Feeling cornered                 Getting defensive       Wanting to cry                    Not feeling valued  Wanting to lash out             Wanting to escape

200

What is one option for conflict resolution?

Negotiation              Mediation

Peer Mediators

200
A process in which specially trained people help others resolve their conflicts peacefully.
Mediation
300

Beliefs of a person or social group in which they have an emotional investment

Values

300
What communication style is where individuals express thoughts and feelings clearly and directly without hurting others.
Assertive
300

Encouraging a patient or family to use resources and trust previous decisions that have helped to resolve issues.

 Maintaining belief

300

What are the four "I" Messages?

I feel                   I need

I Think                 I Want

300
Any disagreement, struggle, or fight.
Conflict
400
Taking action to influence others to address a health related concern.
Advocacy
400
What active listening technique is when you rephrase or summarize what the other person has said?
Reflective Listening
400

Asking a patient to talk about what the loss of a loved one means for the patient and the family.

Knowing

400

Name one Refusal Strategy.

Say No in a firm voice                   Explain why Suggest Alternatives                    Leave if Necessary   Use appropriate Body Language 

400
The use of communication and often compromise to settle a disagreement.
Negotiation
500
Communication strategies that can help you say no when you are urged to take part in unsafe or unhealthful behaviors.
Refusal Skills
500
What type of Active Listening technique is when you feel what the other person feels as you listen?
Empathizing
500

Telling a family that you understand their anger about the side effects of chemotherapy.

Being with

500
What is the Refusal Strategy for in the following situation? Bryce - "It is just one drink, and it's only beer. Why won't you have some?" Bethany - "I don't drink alcohol. It is against the law and against my family's beliefs."
Explain why
500
Students trained to help other students find fair resolutions to conflicts and disagreements.
Peer Mediators