Communication
What is the difference between verbal and nonverbal communication?
Verbal uses words; nonverbal uses body language, tone, or facial expressions
What's one thing you should do when you're angry during a conflict?
Take deep breaths or walk away to cool down
What is active listening?
Fully focusing, understanding, and responding to someone
What is respect?
Treating others how you want to be treated
What is teamwork?
Working together to reach a common goal
Why is it important to think before you speak?
True or False: Conflict is always bad.
False. It can lead to growth and understanding
What does it mean to "listen to understand, not to reply?"
Focusing on understanding the person before thinking of what to say.
What is empathy?
Understanding and sharing how someone else feels
Why is it important to share responsibility in a team?
So everyone contributes and the work gets done fairly
What does it mean to be assertive in communication?
Expressing your needs honestly while respecting others
What's one peaceful way to resolve a disagreement?
Name one body language sign of good listening.
Nodding, eye contact, leaning forward slightly
What's one way to show empathy to someone who is upset?
Answers may vary. Say "I can see this is hard for you. Want to talk about it?"
Name one way to be a good team player
Support others, show up on time or help solve problems
What is one example of poor communication in a group setting?
Name one "I" statement to use in conflict.
What should you avoid doing while someone is speaking?
Answers may vary. Ex: Interrupting or looking at your phone
True of False: You can respect someone even if you disagree with them.
True
What can happen if one person doesn't do their part?
It affects the whole group and causes tension
How can you check that someone understood what you said?
Ask them to repeat it in their own words or summarize
What is the goal of conflict resolution?
To find a peaceful solution that respects both sides
Why is reflective listening important?
It shows the speaker they are heard and builds trust
What is one benefit of showing respect in a halfway house?
Builds trust, reduces conflict, and helps everyone get along
How can teamwork help during reentry into society?
Builds support, trust and skills needed for jobs and relationships