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What is communication?
the act of giving, receiving,
and sharing information - in other words,
talking or writing, and listening or reading.
Why is communication important?
It helps make the exchange of information and
knowledge easy, and helps us develop
relationships with others.
Why is listening just as important as speaking?
To listen, we need to make a conscious effort not to just hear what people are saying but to take it in, digest it and understand. Not only does listening enhance your ability to understand better and make you a better communicator, it also makes the experience of speaking to you more enjoyable to other people
What kind of listeners are there? Name at least two!
Detached, Passive, Active, Involved
What is Active Listening?
Active listening means giving full attention to the speaker and trying to understand the complete message being sent. Active listeners show verbal and nonverbal signs of listening. Positive reinforcement, remembering, and questioning are all verbal signs of active listening
What are the 4 types of communication?
passive, aggressive, passive-aggressive and assertive
How do you describe passive-aggressive communication?
indirect, being mean behind someone's back, beating around the bush instead of clearly communicating feelings.
What are some ways we can fight bad listening skills? Name at least two!
Fight distractions, Don't interrupt, ask questions/comments, be positive
How can you describe a detached listener?
Not really paying attention, distracted, not enthusiastic, avoids eye contact.
What does it look like when we apologize and MEAN it as opposed to a fake apology?
Giving a genuine apology shows the other person that you care about them. Your conflict isn’t worth losing a relationship over.
How can you describe Passive communication?
Emotionally dishonest, indirect, apologetic, self-denying. Avoiding conflict and talking about your issues.
What are some coping skills we can use when we feel like were overwhelmed during a conversation?
Count back from 10, Take deep breaths, go for a walk, talk to someone you trust
What is conflict resolution?
When people learn to communicate their feelings
clearly, without lashing out or making accusations.
How can you describe a passive listener?
fakes attention, may or may not make eye contact, uses little energy, appears calm and uninterested.
What is Rapport building?
building rapport happens when you develop mutual
trust, friendship and connections with someone.
How do you describe Aggressive communication?
Attacking, expressive, blaming, controlling. Making your point seem more important than everyone else's.
How can we build rapport?
Use healthy communication skills, ask their name, find common ground, actively listen
What are the 5 steps of conflict resolution?
1.Calm Down
2. State and understand problem
3. Apologize well and mean it
4.Promote Solution Finding
5. Follow up
How can you describe an involved listener?
Some direct eye contact, alert posture, facing the speakers direction, reflects on what the speaker said
Who can we build rapport with?
Who can we build Rapport with?
Family
Customers
Friends
Managers
Teachers
Anyone you come in contact with!
How can you describe Assertive communication?
appropriately honest, direct, empathetic to all emotions, tries to find a middle ground of agreement.
Name 3 people on your team
Name 3 people on your team
What were some team building activities that we did?
Hula Hoop Challenge, Back to Back drawing
How do you describe an active listener?
Alert posture, gives full attention, participates fully, listens to what is said and responds with questions/comments.
What is the name of the people sitting next to you?
Whoever is sitting to your right and left