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Tools
Vocabulary
Protocols
Acronyms
50

What should you do if you were not able to understand the whole segment?

Ask for a repetition of the whole segment.

50

Cleft Lip

Labio Leporino

50

For how long can you hold on the line if you do not hear the LEP or Client / Have background promt or music?

15 minutes


50

WIC

Programa de Nutricion para Mujeres Infantes y Niños

100

If the line cut out in the middle of the rendition and you are missing a part of the segment what should you do?

Request a partial repetition

100

Sickle Cell Disease

Enfermedad de células falciformes

100
Como máximo, cada cuantos minutos se debe refrescar la llamada?

Every 4 minutes

100

SNAP

Programa de Asistencia Nutricional Suplementaria

150

What should you do if you encounter a Term or Acronym you are not familiar with?

You should ask what the acronym stands for or request the spelling to look it up in linguee or KB Waha.

150

Dexascan

examen de densidad de huesos (DEXA)
150

What should you do if the Client gives you an openning disclamer?

You should only says Client´s openning disclamer because it over rides our disclamer.

150

TEE

Ecografia transesofagica

200

What should you do if you are unsure if you heard an adress/ phone number/ email adress correctly?

You should verify the information before giving the rendition.

200

Fiberscan

Elastografía

200

What should you do if LEP´s audio is cutting in and out and you were not able to understand what they say?

Ask for client´s permission to request a repetition to the LEP and mention that the LEP´s line was cutting out.

200

PACU

Unidad de cuidados post- anestésicos 

250

What should you do it the LEP or Client are speaking too fast or giving very long segments?

You should request they speak at a slower pace and/or ask for workable segments to assure accuracy.

250

C pap Machine

Maquina de Apenea del sueño C-Pap

250

What should you do if you made an out bound call and LEP speaks and understands english?

You should politely ask your client if you are still requeried in the call, if he says yes follow instructions and hold. If client says no, you should say: Since the interpret made the outbound call the call may or may not drop, Do I proceed? and Follow instructions. 

250

ERCP

Colangiopancreatografía retrógrada endoscópica